Customer Service Assistant
Resume:
Trina Nichols-Smith
Cleveland, MS 38732
**************@*******.***
CAREER OBJECTIVE
To seek a position in Business and Administration that will utilize my organizational, managerial, and interpersonal skills.
SPECIAL SKILLS
Typing 65 wpm, 10Key (Touch), Standard Mail Machines, PBX Operator, and Shorthand.
COMPUTER SKILLS
Word Processing and Data Processing (Word Perfect 5.1) Spreadsheet, Macintosh, Word, Excel, Access, PowerPoint, Data Entry Alpha-Numeric 12,989 keystrokes, Microsoft Office 95,97,98,200,2003,2007 and Windows 95, 97, 98, 200, 2003, and 2007.
EDUCATION
Pasadena City College, Pasadena, CA Major: Business Administration and Computer Technology.
CAREER SUMMARY
10 years combined experience working in an automated office environment. 4 years’ experience working in a classroom environment as an Assistant Teacher.
2 years’ experience working on temporary assignments that have allowed me to develop and utilize the organizational, technical, managerial, and interpersonal skills with in different business office atmospheres with little or no supervision.
WORK EXPERIENCE
Summit Merchant Solutions, Carrollton, TX 75006 11/11-Present
Merchant Sales Advisor
Responsibilities: Sold to potential Merchants credit card/debit, ATM, and Cash Register machines, for commission pay.
BCHP Cleveland Head Start CL-2-Cleveland, MS 38732 10/07-Present
Assistant Teacher/Assistant to the Center Director
Responsibilities: Assist Teacher with students. Help the children with their learning such as ABC’s and 123’s. Teach the children their colors and songs. Assist Teacher with the children with outdoor activities. Created forms ad documents on the Microsoft Excel and Microsoft Word programs for the Center Director. Assist Center Director with organizing trips and programs for the students and parents/teachers meetings. Prepared timesheets for payroll. Alpha-Numeric filing coordinator and faxing.
ABG-Remedy Agency, Mira Loma, CA 91752 11/03-06/05
Lead Data Capture Office Assistant
Responsibilities: Alpha-Numeric data capture onto Access program. Filing coordinator, Data Processing, received incoming and made outgoing phone calls to customers. Type daily messages from off 2 different 888) voicemail lines onto the PC in which I created a spreadsheet in Microsoft Excel, bi-weekly e-mailed copies of new messages and responses to Head Coordinator, mail sort and distribute.
Cal Spas-Office Team Agency Pomona, CA 91766 6/02-1103
Retail Office Assistant
Responsibilities: Assisted with payroll, Alpha-Numeric Data Entry-filling coordinator, Data Processing, update employee and customer profiles in the Access Data Base, and scheduled appointments for Field Representatives.
CEMEX USA-Office Team, Ontario, CA 91766 09/01-6/02 & 08/03-10/03
Accounts Payable Office Assistant
Responsibilities: Input California & Arizona invoices to be voucher and approved for payment, ran checks, made phone calls to vendors, filling coordinator, switchboard relief, mail distributor, and faxing. Entered time into database from tickets. Kept log of each ticket number and control numbers on to a Excel Spreadsheet. Generated Ticket times into database and kept a log of the generated log on a daily base. Kept document of missing tickets from each plant and faxed them off daily.
Options Child Care and Human Services Agency-Office Team, West Covina, CA 91791 4/01-9/01
Human Resources Office Assistant
Responsibilities: Created Spreadsheets, Work Survey Project-Adjustment TSA Monthly Reports-employees payment records of membership retirement Monthly Benefits. Filing, faxing, mail pickup/distribute, reconciliation, and data entry.
EarthLink Network Services-TAC Worldwide Agency, Pasadena, CA 91107 5/00-4/01
Customer Service Technical Support
Responsibilities: Received incoming calls from EarthLink customers needing assistance with troubleshooting, downloading software onto customer’s computer system, billing, data entry, updating customer’s files, username, password, payment methods and place online orders.
McKesson Water Products-Remedy Agency, Pasadena CA 91109 2/99-5/00
Lead Customer Service Representative
Responsibilities: Received incoming customer calls for new orders and reorders for water, data entry, troubleshooting, filling, and reconciling.
Gilmore Envelope Corporation, Los Angeles CA 90063 7/94-1/99
Sr. Lead Customer Service Clerk & Human Resource Assistant
Responsibilities: Supervisor of the Clerk Department, assisted Customer Service Representatives, order run, order entry, filing, pickup incoming Trans box/US Mail and distribute, switchboard relief, timesheet entry, transfer orders and timesheets.
Reference: Available Upon Request.
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