Administrative Assistant Customer Service
Resume:
Michelle L Hughes
Jesup, GA *****
****************@*******.***
SUMMARY OF QUALIFICATIONS
Eight years of providing office administrative and clerical support, dispatching trucks for an independent trucking agent. One year hotel management, supervising 10 employees. Eighteen months supervisory position as a team leader for a major retail store. Eight months as an administrative assistant for a produce company. Skilled in developing successful office procedures. Excellent telephone, filing, interpersonal and organizational skills. Accustomed to working in fast-paced environments and successfully handling several responsibilities simultaneously. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and QuickBooks. Over ten years experience in customer service.
PROFESSIONAL EXPERIENCE
2011 – 2011 Poppell’s Produce Jesup, GA Administrative Assistant
Managed rental department. Collected rent payments, shown available property, kept track of maintenance problems, re-wrote lease agreement, filed and appeared in court for eviction cases.Provided clerical support to other departments.Performed basic bookkeeping work.Maintained drivers’ hours and safety records. Stayed current with CSA and DOT regulations.Provided support to the operations manager. Helped find backhaul loads.Answer phone calls and direct calls to appropriate parties or take messages.Responsible for accounts payable and trouble reports on produce.
2009-2011 Tractor Supply Company Jesup, GA Team Leader (Key Holder)
Lead sales huddles and direct and motivate team members to achieve company goalsGreet customers upon entering store and determine specific needs of the customerExecute merchandising responsibilities including recovery, front end merchandising, end caps, clip strips and power panel displaysOrdered products and replacement parts for customer needs.Handle and resolve customer complaints and issues. Assure that the customer leaves the store having a positive experienceOrganize and prioritize workflow. Execute the opening and closing check listEnsure security of the store and merchandise by promoting and practicing efforts to reduce shrinkBalance tills at beginning and end of each shift and prepare a deposit. Transport and make deposits to bankMaintain Team Lead Binder with updates and appropriate signatures
2008-2009 Red Carpet Inn Jesup, GA Hotel ManagerComputed taxes owed and prepare tax returns.Prepared accounting records, financial statements.Manage staff, preparing work schedules and assigning specific duties. Interview and hire applicants. Train staff.Greet and register guests. Collect payments and record data pertaining to funds and expenditures.Coordinate front office activities and resolve problems.Performed marketing and public relations activities.Answered inquiries pertaining to hotel policies and services and resolve guest complaints.
2000-2008 Landstar Ranger Richmond Hill, GA Office Manager/Dispatcher
Acquire, distribute and store supplies.Prepare responses to correspondence containing routine inquiries.File and retrieve documents, records and reports.Answer phone calls and take messages.Prepare freight bills, reports, memos, letters and other documents.Schedule pick-up and delivery appointments for appointed loads.Dispersed all load information to drivers to ensure accurate pick-up and delivery.Post accurate load information into computer.Helped drivers find backhaul loads.
EDUCATION
Associates of Science – Management 2000
Hawaii Pacific University
Associate of Science – Marketing 1999
Hawaii Pacific University
Certified Volunteer Firefighter & First Responder. CPR certified.
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