Customer Service Representative

TRANAE HAMMOND

*******************@******.***

Cell: 323-***-****

Objective: I am currently looking for a long term position where I can utilize my current skills and grow

within the company.

Experience:

SD&A Teleservices

Call Center Representative

June 2012- January 2013

Duties: Making 60-100 Outbound warm calls, calling all current clients, insisting they pay yearly

membership in advance, asking to help with more donations for non- profit organizations that they

already sponsor, and helping the client to understand why it's so important to keep these organizations

going. Thus, we as American citizens still get to keep our rights while we're working on our own better

living arrangements

Intelligent Beauty

El Segundo

Call Center Customer Service Representative

March 2012 April 2012

Duties: 100+ Inbound calls from complaining customers, retain a minimum of 40% of the customers,

advise them on how to use weight lose product correctly, cross sale other weight loss products ( diet

drinks, pills, etc.), set up new clients, educate clients on how to enroll in online community ( which

contains: support groups, daily diet plans, and Dr. information center, etc.), data entry, and mms Office,

Firefox, Outlook, Ibinc.com/email.

Vision star Inc.

Consultant

June 2011 January 2012

Duties: Taking 100+ Inbound/Outbound calls, screening already prepared data info, instructing new client

about how company services work, directing customer to credit repair law service ( our partners), and

email customer's rent to own home listings. (All commission)

Vision X Incorporated:

Date: February 2008- August 2010

Title: Sales Representative

Duties: Outbound/Inbound call center warm calling current customers to upsell while handling all

customer complaints in a timely manner, customer service, meet daily requirements, handle all customer

inquiries in regards to service, set up existing customers with new packages, offers, and contract, retain

already made customers thus company does not lose any clients, give valuable information to potential

clients, help with decision making with purchasing to insure the best product that suits buyers value, data

entry using computer registry, also using computer 10 key pad, check eligible credit by using computer

registration application insert payment by credit card, debit, etc., and setup installation appointments.

Mantra Films:

Date: May 2005- July 2007

Title: Call Center Customer Service Representative

Duties: Answer inbound customer inquiries for returned checks, closed bank accounts, and take payments

to update and close negative accounts prior to deletion out of system, explain company contract and

policy to customers, and encourage new and old clients to stay with the company, heavy outbound cold

calling to potential customer, meeting all sales goals while taking pride in helping succeed in company

enhance and advancement.

Employment Agency:

Date: April 2004- June 2006

Title: Administrative Assistant

Duties: Heavy computer registry, heavy call volume, multi-tasking, scheduling appointments an

conferences, cash handling, book-keeping, inventory, billing, using e-mail to contact and solicit clients,

keeping track of client records, filing using alphabetical and numerical records, faxing, roadside

assistance using map-quest, setup new memberships, take payments on cancelled or non-valid

memberships, and handle all emergency service calls in a timely and professional manner.

References: Available upon request

Contact this candidate