Quality Control Customer Service

Jill E. Mack

*** **** ******

Savannah, Georgia *1415

Mobile 912-***-****

*.********@*****.***

Objective

To secure a long-term position that will allow me to utilize my skills for the benefit of the company.

Skills

HP GC NIR Neutronics Analyzer

Acid Titration Flame AA Gardner Color Inst

LECO Carbon Analyzer MS Office USDA Color Inst

Orsat Gas Analyzer Philips XRD Brookfield Visc.

Philips XRF SAP Sulfur Analyzer

Hunter Colorimeter Inventory Control HACH Turbidity

RCRA MSDS Manufacturing

Instron 5565 LIMS Record keeping

Work Experience

Quality Control Lab Technician

10/2011-present Herty Advance Materials, Savannah, GA

In this position I am responsible for paper analysis which includes tests such as tensile strength, porosity, basis weight, caliper, sieve analysis, extractions and analytical testing. Other duties include data entry, equipment calibrations and maintaining a clean safe work environment.

Realtor

06/2007 present Keller Williams Realty, Savannah, Georgia

Assist potential seller and buyers with the sales/purchase of property. Rental property management, data entry, contract negotiations, and maintaining records.

Quality Control Lab Technician

04/2007-09/2009 Airgas Refrigerants, Smyrna, GA

Testing of refrigerants using the GC and Neutronics refrigerant gas analyzer. I also entered test results into the data base; send emails, faxes, RRS, Navision, shipping/receiving, inventory control, and certificates of analysis and maintained all equipment used.

Quality Control Lab Technician (contract assignment)

08/200*-**-**** Arch Wood Protection, Conley, GA

Analyzed wood samples from customers that were treated with our wood treatment solutions to determine the effectiveness of products. Entered data into database using LIMS, equipment calibrations/troubleshooting, and reagent preparations.

Quality Control Lab Technician

12/2002- 05/2006 Arizona Chemical, Inc., Savannah, GA

Analyzed in-process samples for normal daily plant operations, tested in coming raw reagents, tank certifications, certificate of analysis, hazardous shipments, calibration of all equipment used, participation in ISO audits, mathematical calculations, Microsoft Office programs and SAP. Some of the tests included PH, %rosin, softening point, gardener color, usda color, acid number, % fatty acid, and % moisture, unsap extractions, reagent preparations, acid storage, instrument /manual titrations, and rosin acid numbers.

Leasing Agent

03/2002 – 12/2002 Exclusive Properties, Inc., Savannah, GA

Processed lease agreements, accounts receivables, daily deposits, data entry, filing, answering telephones, credit card transactions, credit reports, dispossessions, processed maintenance work orders and other duties assigned to me.

Quality Control Wastewater Laboratory Technician

02/2001 - 03/2002 City of Savannah, Savannah, GA

Analyzed the wastewater samples to ensure the safety of the environment using methods regulated by the EPA. I also entered data into the computer and calibrated all of the equipment used. Some of the tests included tss, bod, fecal coliform, turbidity, and phosphorus acids.

Customer Service Rep/Dispatcher

06/1999 - 02/2001 US Cable Coastal Properties, Inc., Tybee Island, GA

Scheduled new accounts for cable service. In this position I was also responsible for generating service orders for cable service connections/disconnections, data entry, dispatching, bank deposits, and processing payments. I also scheduled technicians to their routes and service calls and handled multiple calls during outages as well.

Quality Control Laboratory Technician

Quality Control Laboratory Technician

10/1985 - 12/1998 Kemira Pigments, Inc., Savannah, GA

Analyzed in-process wet and dry chemical samples (pigments) for normal daily plant operations; data entry, SAP; informed plant supervisors when tests results were not within plant or customer specifications. This position also required daily mathematical calculations, calibrating and equipment maintenance, acid storage retrieval; testing incoming raw reagents, materials, reagent preparations, and other duties assigned to me. Some of the tests included PH, %acid, color, +325 mesh, particle count, gas analysis, Iron ppm, fe203, and % carbon.

Education

03/2011 Savannah Technical College, Savannah, GA

04/2007 Georgia Real Estate Commission

08/2001 Georgia Water and Wastewater Institute, Carrollton, GA Laboratory Analysis of Wastewater Certificate

10/1995 Georgia Industrial Safety, Savannah, GA

06/1981 Tompkins High School, Savannah, GA High School Diploma

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