Customer Service Sales

Erica mctavish

*** • riverside dr • London on

226-***-**** • **************@*******.***

SUMMARY OF QUALIFICATIONS

Professional experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. My capabilities include:

Customer service & relations Word Processing & typing

Filing & Data Archiving General Accounting

Telephone Reception Problem solving

Computer Operations

EMPLOYMENT

10/2011-Present Alliance iCommunications London, ON

Business Development Agent

My position at Alliance is to sell American Express Business cards to small and medium-sized businesses across Canada. My role is to understand business needs and promote appropriate and beneficial card products to business owners using consultative sales skills over the phone. This job requires strict attention to detail because the information I collect is of confidential and financial matter. The data for each application must be entered perfectly in order to be processed.

08/2010-01/Present Heavens Alchemy Perfumes London, ON

Regional Director of Sales

I am responsible for all product sales for my region. As a strictly commission based role it is my responsibility to provide exceptional service to existing clients, and generate a new client base for the company.

05/2011-08/2011 Bigwin Island Golf Club Lake of Bays, ON

Greens Keeping

My role at Bigwin Island Golf Club was to provide maintenance to the golf course. My duties included cutting of tees, greens, caring for and overseeing all garden care, and general course upkeep.

05/2010-08/2010 TRAXX in the Sand Waskesiu, SK

Customer Service/Sales Associate

My primary role at TRAXX in the Sand above all else was customer service. Welcoming each guest as they come into the store, offering an exceptional level of assistance and expertise. I was also responsible for achieving team sales goals.

09/2008-05/2009 COTY Toronto, ON

Sales Associate

I was knowledgeable of all women’s fragrances party of the COTY line. I assisted customers in their choices and worked multiple product launches for labels such as Paco Robanne, Calvin Klein and Prada. I was responsible for daily and weekly sales quotas.

07/2006-09/2008 Rock Glen Resort Arkona, ON

Front Desk Administrator Rock Glen is private Camping Resort in a chain called ‘Resorts of Distinction’. Being the first person a guest would meet, it was my responsibility to be the face of the resort. I organized all resort reservations, took all incoming calls, checked guests in and out of the facilities and was responsible for all money coming into the resort.

01/2006-07/2006 Phase 1 Acquisitions London, ON

Customer service & Sales Consultant

I acquired new client acquisitions for ROGERS Canada and also provided extensive customer service to existing clients.

05/2004-09/2006 Robin’s Boutique Grand Bend, ON

Retail Sales Associate/Manager

Robin’s Boutique is a women’s clothing and accessory shop. My responsibilities included greeting customers and assisting them with fashion choices. As a manager more responsibilities included opening and closing the store, making purchase orders, doing nightly accounting and bank deposits and managing the other sales associates on the store.

EDUCATION

IBAH- Basic Brokerage Course Hamilton, On

Instructor- Jim Bonnay

RIBO Certification August 2012

Canadian Academy Of Aesthetics Toronto, On

Medical Aesthetics, Makeup Artistry 2009

Fanshawe College London, On

Business Marketing 2008

LPG- Instructor Gerri McTavish London, On

Endermologie Certification 2006

South Huron District High School Exeter, On

OSSD 2005

LANGUAGES

English

Basic French

REFERENCES

Available upon request

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