Customer Service Real Estate
Resume:
Michelle McLaughlin
**** ****** ***** *****, ************, NC 28306
910-***-****(C)
***********@*********.***
SUMMARYLicensed Real Estate Broker with experience in sales, project management, and customer service. Trained in Operating Systems, Computer Networking, Programming, Web Site Development, Graphic Design and Information Systems. Experienced provider of front-line office support as well as back-end technical assistance, from database administration to equipment quality control and repair.Strong written and oral communication skills combined with knowledge of database and online research. Experience with Cost Accounting (Marshall & Swift) and Appraisal Software.Technical competencies include proficiency in Microsoft Office, Microsoft Expression Web, Adobe Photoshop and Adobe Dreamweaver.
PROFESSIONAL EXPERIENCE
United States Army Reserve 2009-2011 assigned to the 3274th United States Army Hospital, Fort Bragg, NC MOS qualified as a 63J Quartermaster and Chemical Equipment Repairer
Jan 1999 June 2010 Broker Associate, RE/MAX CHOICE, Fayetteville, NC Provide practice of real estate brokerage with front-line sale conversions, converting leads into appointment’s for residential firm. Provide full-life cycle customer service, from marketing and outreach to contract negotiation and maintenance requests during occupancy. Business Development: Generate leads, plan follow-up with current and prospective clients, develop and maintain prospect databases. Provide leadership in organizing promotional campaigns. Customer Service: Responsibilities include arrange in-person meetings with buyers and sellers, counsel on current market conditions, evaluate home desires, make formal presentations, and coordinating customer maintenance requests and work order process. Project Administration: Provide front line support from rental applications to handling logistics for appointments and showings. Serve as liaison between buyers, and sellers. Process, prepare, and negotiate contracts and lease agreements for transactions. Performed property inspections and measurements. Compiled data and comparable research to help in the appraisal process. Marketing: Design and create marketing campaigns via direct mail, internet, and email. Use graphic design and desktop publishing skills to create ads for magazines, newspapers, and flyers. Maintain and update website.
Dec 1999 June 2002 Robot Machine Operator, Pilkington, Laurinburg, NC
Maintained and operated glass cutting robot machines.
Managed quality control and record keeping.
Moved racks from machine to warehouse with forklift.
Feb 1991 May 1999 Quartermaster and Chemical Equipment Repairer, U.S. Army National Guard
Maintaining and repairing chemical equipment, quartermaster machinery and forced air-heaters.
Resume of Michelle McLaughlin (continued)
Page Two
Feb 1995 July 1998 Machine Operator, Fieldcrest Cannon, Laurel Hill, NCMaintained and operated a number of sewing machines. Inspected and packaged merchandise.Boxed merchandise and stacked on pallets for warehouse inventory.
Jan 1992 Dec1995 Supply Specialist, The Saint Mary’s Hospital Manhattan, KansasMonitored stock control, to include handling and accounting procedures.Shipped, received, stored, and issued stock.
EDUCATION
Jan 2010--- May 2012 Fayetteville Technical Community College, Fayetteville, NC Degree: AAS, Web Technologies Certificates: Computer Technologies, Web Database, Web Management, Web Programming, and Web Basics.
2003 Completed and passed Real Estate Brokers Course at J.Y. Monk in Fayetteville, NC (License No. 205017)
2001 Completed and passed Real Estate Salespersons Course at J.Y. Monk in Fayetteville, NC (License No. 193431)
1999 Completed and passed Real Estate Appraisal Courses at Sandhills Community College, Aberdeen, NC
(Registration No T1535)
1998 Richmond Community College, Rockingham, NC for completion of NC REAL Enterprise Entrepreneur Program
1991 Graduated from AIT Quartermaster and Chemical Equipment Repairer at Aberdeen Proving Ground, MD
1991 Graduated from Basic Training at Fort Jackson, SC
REFERENCES
Jim Black, Retired General Occupational Technology Department Chair/Instructor, FTCC
2201 Hull Road
Fayetteville, NC 28303
*************@*********.***
Sergeant First Class Patricia A. Johnson, United States Army, Retired
112 Spring Valley Drive
Raeford, NC 28376
***********@*****.***
Beverly Keller, Broker/Associate RE/MAX Choice
3709 Raeford Road
Fayetteville, NC 28304
*******@****************.***
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