Manager Sales
Resume:
Trish Ervin Cook
Knoxville, TN. 37922
************@***.***
EDUCATION
Bachelor of Arts Degree May 1996 University of Tennessee
Criminal Justice / Political Science
PROFESSIONAL EXPERIENCE
Teledyne Engineering Nov. 2011 to present
Clinton, TN
Procurement/Expediting Specialist
Material and parts procurement starting with creating and maintaining manufacturing BOM’s from engineering drawings and specifications in accordance with nuclear quality standards including the Nuclear Regulatory Commission including holding a D.O.E Q Clearance. Tracking procurement of materials while establishing efficient receiving and inventory processes including major cost recovery of excess inventory, duplicate and incorrect orders. Proficient in the following programs: Primavera, Projectwise, Project Lite, Citrex, SAP and Microsoft Office suite.
B&W Y-12 Jan. 2011 to July 2011
Oak Ridge, TN
Information & Records Management/Document Management
Provided information and supported activities which included receiving, processing, maintaining, retrieving, and disseminating project and program documentation, ensuring proper configuration control of documents that are accurate and retrievable, and converting documents from paper-based to electronic. Documents and records may be in a variety of media, with emphasis on electronic format. Work processes included ensuring accuracy, working closely and professionally with project personnel and others generating documentation and ensuring the correct version of documents were used, and preparing documents for the use in correct formatting styles, following established standards and policies, and complying with existing operating procedures and requirements. Collected and analyzed information, prepared documents, created and maintained databases and preformed related assignments. Retained my Q-Clearance on 4/28/11.
Trish Ervin Cook Page 2
Modern Metal Works Inc. April 2005 to Oct. 2008
Maryville, TN.
Owner
Managing all aspects of business operations: sales, marketing, human resources, accounting, accounts receivable and payable, payroll, project management; from estimating to executing contracts with construction firms through project closure and client follow-up. Project scale ranged from residential ornamental iron to large scale commercial, governmental and medical structural steel contracts.
Astec Underground/Trencor January 2003 to
Loudon, TN. April 2005
Marketing Associate
Product Sales and Support Specialist
Coordinated information to customers and sales reps. on pricing, shipping dates, and order updates. Expedited orders, made adjustment and maintained standing lists of current customer orders and back orders. Processed and coordinated telephone, fax, e-mail and mail orders for products. Researched and executed requests for obsolete products in a timely manner and also compiled reports and data. Managed international customer calls by monitoring operations, data entry and paperwork for accuracy and made corrections when necessary. Maintained a product pricing data base and shipping log as well as coordinated all logistics of over $1million monthly volume of products. Set up trade shows using a budget while making travel arrangements for all individuals associated with working at the show. Ordered and specified clothing, literature, office and engineering supplies for the entire facility. Coordinated international and domestic sales and marketing meetings.
Ace Courier June 2000 to
Loudon, TN January 2003
Mail Room Manager
Managed mailroom operations for the John Deere Facility in Loudon, TN. Processed shipping and receiving of production supplies and finished goods. Distributed mail, and production paperwork to over 250 employees. During the shut down of John Deere provided services as the receptionist for Astec Underground/Trencor through Ace Courier.
Trish Ervin Cook Page 3
Ridgeview Hospital May 1996 to
Oak Ridge, TN June 2000
Residential Case Manager
Developed and managed services for mentally and criminally ill individuals. Was an individual financial manager for clients and assisted them with social security and disability benefit applications. Taught patients independent living skills, personal, social, development, and vocational skills. Taking them from a homeless status to an institution and eventually being self sufficient. Became certified to teach stress and anger management to clients and assisted them in mobile crisis situations. Helped individuals find and maintain rehabilitating employment. Assisted them with medicine adjustments and managed healthcare needs. Set up transportation for clients and coordinated weekly off-site group activities. Wrote and received federal and state grants for improvements to the facility and personal opportunities for the clients.
Knoxville Police Department
Criminal Investigation Division
Knoxville, TN 1996
Interned with the Criminal Investigation Division as an assistant investigator in crime scene investigations including murders, shootings and armed robberies. This includes crime lab research. Conducted interviews with accused and convicted felons and repeat offenders. Worked in the Knox County Jail escorting inmates in transit, interrogation assistance, roll call, chaperone, as well as suicide watch.
Also Interned experience at Lakeshore Mental Hospital on the Forensic Floor conducting interviews and evaluations of criminally ill patients.
Garcia’s Mexican Restaurant June 1991 to
Knoxville, TN June 2001
Manager
Operations management, including marketing, inventory control, as well as food and drink budgeting. Managed and supervised wait, kitchen and bar staff while developing ergonomic and efficient techniques as well as training and operations manual. Coordinated promotions, special events and parties, including the unique menus and advertisements. Other positions held were Lead Waitress, Waitress, Table Buser and Hostess.
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