Heather Hunt

** ****** ****., ******, ** L*G *V*

abpsxf@r.postjobfree.com

Linkedin: http://ca.linkedin.com/pub/heather-hunt/4b/203/122

Home: 905-***-**** / Cell: 905-***-****

Summary

Senior Administrative Sales Support Professional with 15+ years of experience. High degree of business maturity and professionalism with expertise in project management, communications and managing multiple priorities. Team player with leadership skills. Successful working independently or as part of a team to meet project deadlines with a high level of trust and discretely handling confidential information. Strong execution skills with a solid background in fast-paced business operations settings. Expertise in:Working independently with attention to detailExecution and analytical skills for sales supportProficiency in marketing automation tools

Professional Experience

IBM Canada Ltd., Markham, Ontario

Marketing Campaign Coordinator, Software Sales Support 2011 – 2012

IBM Inside Sales Centre - responsible to assign workload to software sales representatives.Delivered key support contributing to 2011 revenue attainment of 119% by effectively planning, analyzing and distributing workload to the Websphere sales team. Supported inside sales initiatives by empowering the sales team with the essential information and training needed to call out on IBM software events and webcast marketing campaigns.Delivered reporting, data analysis and campaign feedback which significantly influenced the type and quality of campaigns that would drive higher quality sales plays and more productive response work.

Business Operations Support Leader, Global Administration 2004 – 2011

Operations Support and Team Lead for 91 Administrative Assistants across Canada.Ensured the timely and seamless orientation of new administrative assistants into IBM as owner of the process to successfully recruit, onboard and train new hires for Global Administration.Key contributor for Canada working with worldwide peers to enhance global tools including resource management reporting, Client Profile Database, Global Administrative Assistant Wiki and creation of the Assistant Community in Lotus Connections. Executed monthly operations reports and analyzed data in support of major changes to the administrative service delivery model.Collaborated globally to ensure Canada met all Business Controls requirements. In 2010 successfully delivered a global education package and obtained a 100% compliant result with no identified risks.Implemented an administrative hub team which resulted in a very significant headcount savings for Global Administration.Focal point for reference and process questions from the assistant team. Other duties included asset management and emergency preparedness contact.Received Bravo Award for collaboration with Sales Operations team to provide backend support in redesigning 2010 sales recognition program.

Business Support Leader, Sales Productivity Centre 2003 – 2004

Team lead for 20 text graphics operators.Implemented new innovative concept for inside sales support. Contributed to business measurements and exceeded productivity targets. Delivered training and education, ensured customer satisfaction across the team of Canadian text graphics operators and U.S. internal clients.

Executive Administrative Assistant – President’s Office 2001 – 2003

Administrative Assistant to the President and General Manager of IBM Canada Ltd. Managed day-to-day support and operations of the IBM Canada Executive Office. Provided efficient administration of office policies and processes ensuring discretion and proficient liaison with IBM customers and the senior IBM executive team. Presented with Leadership Award for educating the assistant team on the importance of customer facing time and effectively managing executives’ calendars.

Administrative Assistant to VP, Personal Computing Division 1997 – 2001Delivered high level administrative support to the VP of the Personal Computing Division.Provided calendar management, travel and expense preparation while supporting staff projects and initiatives.

Education / Professional Development

Diploma, O’Sullivan Business College, Montreal, Quebec

MS Excel Advanced Data Manipulation

Leading@IBM – Leadership Foundation

MS Excel Data List Management / MS Excel Advanced

Introduction to Project Management

Think on Your Feet / Critical Thinking Skills for Managing

Technical Skills

Windows 7, MicrosSoft XP

Mozilla Firefox

Internet Explorer

Outlook

Excel, Word, PowerPoint 2010

Lotus Notes 8 Advanced

Lotus Symphony Advanced

Brio/Hyperion DB2

Cognos Marketing Automation Tool/Unica

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