Customer Service Project Manager

Thomas M Cozart

**** ******** *****, ************, ** 32223 904-***-**** **********@***.***

LOGISTICS, PROJECT & OPERATIONS MANAGEMENT: A strategic, results-oriented professional with extensive experience in project and logistics management. Possess excellent communication, organization, team building, problem resolution, process improvement and presentation skills.

CORE COMPETENCIES: Logistics & supply chain management, process improvements, project management, leadership, team building, transportation management, presentations, audits, standard operating procedures, metrics, reports, personnel development, personnel evaluation, client relations, problem resolution, vendor management, aerial port operations, outside sales, business development, client development and retention.

SELECTED MILITARY EXPERIENCE: U.S. NAVY RESERVE/RECALLS TO ACTIVE DUTY

Officer in Charge, Navy Liaison Office, FT. Bliss 2010-2011

Facilitated the training of Navy personnel deploying to combat zones. Lead a staff of 6 Navy Liaisons receiving, logistically supporting and deploying all Navy personnel training at FT. Bliss. Liaise with several upper echelon Army and Navy training and operational organizations to resolve training and personnel issues, often on short notice, make presentations and provide metrics. Ensured proper training for the validation of over 200 Navy personnel per month fulfilling mission critical positions in Iraq, Afghanistan, Kuwait, Guantanamo Bay, and other locations worldwide. The Army must validate all training as complete prior to departure.Senior leadership stated, As the senior U.S. Navy representative and commander of the Navy LNO detachment, he has excelled in every objective and subject measure of effectiveness.

Operation Noble Eagle, IRAQ 2009-2010

Volunteered to participate in Operation Noble Eagle for a term of up to 420 days with the possibility of additional tours as required.Completed all U.S. Army training required at both McCrady training center and at FT Jackson.Qualified with both M16 and M9 weapons.

Supply Corps Officer (rank of Commander), Navy Region Southeast, Jacksonville, FL 2005-2007

Coordinated the Navy’s hurricane Katrina recovery. Managed all Navy temporary housing assets in the hurricane affected areas of New Orleans, LA, Gulfport, MS and the John C. Stennis Space Center. Developed and provided metrics, input, reports and briefs to Navy Admirals, the Chief of Naval Operations and the Secretary of the Navy with respect to post-hurricane operations. Cited by senior Navy leadership as a true team builder and consummate professional who takes the initiative to provide the best possible solutions in the timeliest manner. Expertly executed a multimillion dollar ($10M+) geographically diverse, multifaceted project.Obtained 190 FEMA travel trailers and leased 200 mobile homes, 400 hotel rooms and 100 single-family homes as temporary housing assets for displaced Department of the Navy personnel and their families.

Executive Officer/Supply Liaison, Navy Reserve Center, Charlotte, NC 2002-2005/1998-2001 Supervised, evaluated and planned the workflow for 45+ personnel. Conducted audits and inspections of Supply Department records and procedures.

Duty Officer, Navy/Airlift Military Command (AMC) Air Terminal Norfolk, VA 2001-2002

Scheduled projects and operations at Norfolk, VA Navy/AMC Air Terminal. Directed all terminal operations including: material receipt, material warehousing, material inventory, material palletizing, aircraft loading, passenger operations, and terminal safety. Supervised 60+ personnel (military and civilian), resolved customer service issues and liaised with other branches of the military concerning material, personnel and aircraft both arriving and departing the terminal.

PROFESSIONAL EXPERIENCE

R sum of Thomas M Cozart, 2 of 2

Jan-Pro, Operations Manager/Business Coach, Jacksonville, FL 2012-Present

Liaison between franchise owners and customers, inspect franchise owners’ cleaning services at customer locations, build rapport with customers, resolve customer problems, retain customer accounts, coach franchise owners on best business practices and growing business.

SERCO-NA, (Contract Position), Jacksonville, FL 2010-2012

Led team working with Fleet Industrial Supply Center Jacksonville for ISO 9001 re-inspection, and was primary team member for Joint Base Charleston/Base Realignment and Consolidation (BRAC) project. (I took a military leave of absence for a recall to active duty in 2010).

Tech USA, FEMA Technical Assistance Consultant (Contract Position), Columbus, OH 2008-2009

Held meetings with applicants and reviewed applicant information for eligibility. Generated project worksheets to obligate funding for applicants.

Jered LLC, Project Manager, Brunswick, GA 2007-2008

Lead the execution of multiple projects for a defense subcontractor from design concept through shipment. Also coordinated the initial planning by the Engineering and Operations teams, assuring schedules and budgets met business needs. Actively managed, tracked and communicated project issues and risks, escalating if necessary. (Position ended when company was sold).Simultaneously managed multiple projects with a total value in excess of $30M.

Millennium Group, Business Development Manager, Charlotte, NC 2004-2005

Started and ran a NC branch office for a mail, copy and administrative services company based in NJ. Interviewed, hired, evaluated and trained employees. Training consisted of teaching proper interview techniques, mail handling and client relations. (This position ended due to a recall to active duty in 2005).Through excellent customer service, restored client relationships at multiple sites.Conducted operational audits and submitted metrics.

Industrial Distribution Group, Integrated Supply Specialist, Charlotte, NC 2001-2003

At an integrated supply services company, worked with suppliers and key plant personnel to improve materials and processes. Trained employees on standard operating procedures. Conducted process improvement reviews. (I took a military leave of absence for a recall to active duty in 2001). Developed and authored standard operating procedures as part of ISO 9001 process.Worked with key plant personnel and suppliers to implement actions leading to improvements in lead-time reduction, improvements in quality of products delivered, improvements in payment terms and discounts, improvements in working with plant personnel conducting process improvement reviews, and improvements in auto-replenishment programs.

Swisher Intl., Financial Analyst/Quality Control & Customer Retention Specialist, Charlotte, NC 1998-2001 Established and managed a successful portfolio management program of franchisees with an annualized sales volume in excess of $3M for a hygiene services company. Program resulted in a 50% increase in sales/cancellations ratio. Tracked and analyzed franchisee annualized sales, cancellations and business summary reports.

EDUCATION

MBA – Babcock Graduate School of Management, Wake Forest University, Winston-Salem, NC

BA – Wake Forest University, Winston-Salem, NC

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