Sales Customer Service
Resume:
PATRICK BAILEY
Binbrook, Ontario L0R 1C0
**********@*******.***
CAREER OBJECTIVE
To pursue a business management career with a company that will fully utilize my skills and abilities and provide me with opportunities for personal growth and development within the company.
ACHIEVEMENTS To manage a self-storage facility, that was recently voted "2011 & 2012 Hamilton's Consumer Choice Award - Storage Self Service" . Ability to manage my own staff of 70 and be responsible for the management of a Tim Hortons store on a daily basis. Increased store sales by over 30% in 2005.Developed marketing and sales tools (i.e. brochures, advertisements, listings, sales letters) while at Interpipe Inc. and Aquatic Sciences Inc. that better marketed and promoted the company, help the sales representatives and generated more sales for the organization.
COMPUTER RELATED SKILLS Proficient with Microsoft Word, Excel and PowerPoint Web page and Web design capabilities (XML/JavaScript/Perl) Use of database software packages (Microsoft Access and ACT)
EDUCATION
2011 (in progress)
Certified Human Resources Professional (CHRP) Designation
Mohawk College, Hamilton, Ontario
2003
Web Design Plan Certificate
Niagara College, St. Catharines, Ontario
1999
Honours Bachelor of Business Administration
Specialization: Marketing
Minor: Political Science
Wilfrid Laurier University, Waterloo, Ontario
RELATED EXPERIENCE
May 2007 - Present
Property Manager
Public Storage Canada, Hamilton, Ontario
Manage and lead a team in the efficient operation of a self-storage facility, while maximizing occupancy rates and revenues, minimizing delinquencies and maintaining property appearance, while providing superior customer service.Duties include: show and rent spaces, clean spaces, file daily reports to head office, maintain operational logs, sell merchandise and insurance, account management, collections, answer customer inquiries & solving their problems and issues, promoting existing sales.
July 2007 – November 2007
Sales/Marketing Assistant
Interpipe Inc., Mount Hope, Ontario
Assisted the sales team with performing daily administrative duties, such as data entry of quotes and sales orders. Making sure order management process was accurate and complete, saving the company time and money.Managed and updated the customer database on ACT and expanded our customer base by performing premlinary inquiries to selected markets. This lead generation process would result in a 5% sales increase for the Sales Team.Assisted with developing marketing and sales strategies including the development of marketing listings, producing advertising brochures and regular updates to the company web site. This was done to increase the branding and awareness of the company to customers.
October 2004 – March 2007
Assistant General Manager
Tim Hortons, Stoney Creek, Ontario
Manage staff relations, train new staff on various positions in order to develop their skill set and give them the opportunity for advancement within the store.Human resource management skills were enhanced through interviewing and recruiting staff and by conducting orientations and performance reviews.Other responsibilities include: daily cash management procedures, overseeing production, managing waste/labour costs, developing staff schedules, daily reporting to head office and making sure that current marketing and promotional campaigns are being run according to Tim Hortons high standards.
April 2001 - April 2004
Marketing, Merchandise & Ticket Sales Representative
Hamilton Tiger-Cats Football Club, Hamilton, Ontario
Responsible for being a key member of the ticket sales and merchandise department, whose goal was to increase our season ticket sales and individual game day attendance figures. This has required me to learn the Ticket Master computerised ticket system.I was in charge of our retail outlets selling merchandise and tickets, handling daily bank deposits, ordering of new merchandise, as well as training new staff on sales procedures. I was also co-ordinator of our merchandise booths, at game-day and off-site locations, supervising the work of approximately 20 students.Assisted in marketing and promoting the team, by performing a variety of promotional and public relations’ work within the Niagara region which was an underexplored demographic. This work created better community interest in the team and will help increase our ticket sales by 10% within the Niagara region.
September 2000-April 2001
Market Researcher
Aquatic Sciences Inc., St. Catharines, Ontario
Performed internet market research on various customer segments, in order to generate sales leads for the Engineering, Remotely Operated Vehicles and Biofouling divisions. Development of Worldwide and US Tunnelling Databases. This was a task that had never been done before and was a useful reference tool for the company. Competitor analysis of Aquatic Sciences main competition. This better positioned the company and help determine its market niche and strategy for the future.
June 1999-May 2000
Assistant Data Analyst
Ministry of Transportation - Resource Planning Office
St. Catharines, Ontario
Provided internet research on a number of human resource issues (i.e. mentoring and internship programs, recruitment strategies). This background information was summarized and put into information binders that were used by staff members and help influence and impact the direction of future human resource policies and initiatives. Provided database support on Human Resource Planning issues and helped designed a Learning and Development Assessment database, which was used to address human resource issues and gaps in employee skill sets, across departments and regions. This help determine what training courses were needed immediately and in the future to make sure that staff would be fully trained.Was responsible for the preparation of background material (i.e. reports, presentations, charts) for Succession Planning and HR Planning topics. The Senior Business Consultants in their reports to Regional Directors and Managers used this information that I provided them.
REFERENCES
Available upon request.
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