Sales Customer Service

**** - ******** ******, **** : 416-***-****

Mississauga, ON L5V 2H 1 Email: ********.******@*****.***

CAREER OBJECTIVE

To execute sales and marketing activities of a reputed company utilizing my entrepreneurial background and extensive B2B sales experience with developed activities in problem solving and strategic planning

Expert in Fast-Paced and Multi Tasking Environment

HIGHLIGHTS OF QUALIFICATIONS

Over 5 years of successful track record of account management experience Proficient technical skills in Ms Word, Excel & Power Point.Creative, entrepreneurial sales professional having experience in the conceptual sales supported by a significant professional training. Key strengths include:

Team Focus Customer Oriented

PROFESSIONAL EXPERIENCE

SENIOR SALES ASSOCIATE – ( Home Theatre) 2010 - 2012

FUTURE SHOP

Attended leading edge GUEST training program and monthly product quiz to qualify as reputable product expert and enables customers to be a professional partner by assisting them with important buying decisions and offering complete solutions Assist sales manager to combat the daily challenges and provide complete customer service solutions using product knowledge and overall customer courtesy Provided customer service and assistance by responding to inquiries, complaints and handling merchandise returnsPerformed merchandise responsibilities, including support for maintaining on-hand, general departmental housekeeping, signage and promotional setups, in accordance with corporate standards; and Maintaining up to date product knowledge.Made sales calls to existing accounts providing complete solutions and cold calls to new potential clients Conducted and submitted weekly competitive market intelligence through personal site visits and online studyResearched and share information pertaining to line(s) or responsibility with fellow associates on new products, updates, Protection Agreements, etc., including demonstration of product / equipment useSupported the process of maintaining adequate in stock inventory by informing peers of current or upcoming inventory issuesKeep up to date on product knowledge to ensure that fellow associates and customers have the most current information and Promoting add-on accessory sales and other products / services to fully address customers’ needs.Demonstrated and provided instructions on merchandise use and general product knowledge

Following corporate guidelines for prospecting and follow-upSold related agreements/services (e.g., maintenance agreements, delivery, installation, etc.)

ACCOMPLISHMENTSNominated best PSP (Product Service Plan) Award in the quarter of 2010 - 11Nominated best Connect Pro Award for Dec 2010 - 11

Proved as an Outstanding Top Sales Associate delivering monthly sales volume of USD 150KRecorded highest sale (17% of 175k) of Product Service Plan for home theatre department in each quarterAchieved daily, monthly sales and merchandising program to achieve department monthly target of $1 million with the gross margin of 15%Ensured quality standards for the department and maximized performance and profitability up to 25%.Processed customers orders and deliveries in a timely and accurate manner with 85% closing ratio.Generated additional gross margin of 10% by up selling package deals, play of the week deals along with the Product Service Plan, Calibration and Connect pro services

ACCOUNT REPRESENTATIVE – (Litho, Roto-gravure & Corrugation) 2005 – 2010

DOT CARE Packaging Limited

Plan implement and manage sales activities to meet company objectives and customer demands. Manage customer accounts and territoriesTarget new opportunities and pursue on a daily and weekly basisGain new customers through relationship building, networking or cold callingNegotiate agreements with accounts, manage ongoing accounts and ensure an unrelenting commitment to providing the best possible service to customers Sold to customers and generate volume growth to achieve company sales target and objectivesMaintained excellent relationship with new and existing customers to ensure complete satisfactionDeveloped action plans for territories and customers accountsIdentify and resolved client concerns, prepared quotations, developed proposals, qualified opportunities and follow-up accordinglyRegular travel to prospect new business opportunities and accountsSample alternate products for cost effectiveness, specifications in accordance with customers profitability profilesMaintained a record of all activities inside of each account and identifies competitive information on accounts..Facilitated department manager for running the overall department budget by analyzing the market trend, Industrial growth, competitive activities and market shareAct as a liaison between production, prepress, design and customer service departmentTo keep an eye on cost fluctuation of raw materials in liaison with procurement department to monitor variances and timely communicated to the customers for better profitability and sustainable businessAttended sales meetings and seminars as required. Set objectives and developed strategic solution in conjunction with the sales manager.Reviewed weekly and monthly production schedule with the production manager and expediting orders in a timely manner

ACCOMPLISHMENTS

Enhanced sale by 30% introducing new product development and package deals. Improved credit cycle by 60% with in the assigned region. Nominated Best Sales Award of the year 2008- 2009Shifted 35% Corrugation business worth USD 30K from the competitor through product development, sampling and offering best package deals For Consecutive two years increased sales volume by 22% and outstanding recoveries through out the region to avoid bad debts provision for the company. Nominated Best Sales Award of the year 2010Managed Key accounts with annual sale valued of USD 1.2 million of Offset, USD 1.4 million sales valued of Roto-Gravure and Corrugation USD 0.11 million with in the assigned territoryEnsure complete customer satisfaction and services for customer complaints by focusing on selling techniques:

Selling benefits . handling objections cold calls demonstrations closing

EDUCATION

University of Arkansas State, USA (Accredited) MBA - MarketingUniversity of the Punjab, Pakistan Bachelor of Science

PROFESSIONAL DEVELOPMENT

In-house GUEST Sales Training Workshop at Future Shop In-house Technical Training of Printing & Packaging (Litho, Roto-gravure) Packaging materials, Graphic design experience, Machinery and Processes at Dot Care Packaging LimitedSales Force Management - University of Management & Sciences Emotional Intelligence - University of Management & Sciences

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