Human Resources Manager

Claudette Banks

Tel: 416-***-**** Email: ***********@*******.**

A results oriented Human Resources (HR) Manager with over 14 years of proven experience in employee and labour relations, change management, HRIS, recruitment, compensation, performance management, benefits and payroll. Ability to initiate research, plan and deliver projects independently, on time and within budget. Possesses exceptional interpersonal and client services skills to effectively communicate and meet the needs of all levels of the organization. An enthusiastic and motivated team player who is well-versed in the broad spectrum of HR activities from large national and multi divisional companies.

PROFESSIONAL BACKGROUND

Municipal Property Assessment Corporation (MPAC) 2011- Present

MPAC is a not-for-profit corporation funded by all Ontario municipalities. MPAC is responsible for administering a uniform, province-wide property assessment system based on current values. It provides a range of services, including the preparation of annual assessment rolls for use by municipalities and the Province of Ontario to calculate property taxes and education taxes. Municipal enumerations are also conducted by MPAC in order to prepare a Preliminary List of Electors for each municipality and school board during an election year.

Manager, Human Resources and Workforce Strategy

Responsibilities:Managing the HR function for 1600 employees (85% unionized) across 32 Ontario officesProviding strategic and operational advice to management in support of business plans and strategies Actively supporting the delivery and implementation of an integrated talent management model to align with the strategic priorities of the corporationManaging the delivery of various HR programs, systems and processes through a team of 8 direct reports: 5 HR Business Partners, 2 HR Generalists and 1 Recruitment Specialist Providing advice and guidance to team members and all levels of management on HR policies and proceduresDevelopment of HR metrics to assess programs and implement improvements Maximizing technology solutions to progress HR processes and efficiencies Managing all aspects of the recruitment and selection process to ensure the right talent is being attracted and selected to meet organizational needsPartnering with management to forecast and assess staffing needs and develop workforce planning strategiesBuilding and maintaining collaborative labour relations by advising management on contentious employee issues; handling grievance cases through the grievance procedure; assists with the preparation of cases for mediation and arbitration Ensuring compliance with the Collective Agreement by providing guidance and support to management on collective agreement interpretation and administration

Project Leadership: Development and execution of a comprehensive On-Boarding Program for all employees Currently designing an all-inclusive Hiring and Recruitment Process which consists of templates and tools for all key stakeholders including the implementation of the company’s first Application Tracking System (Success Factors e-recruitment)

Global Payments Canada 2011

Global Payments Inc., a Fortune 1000 company, is a leading provider of electronic transaction processing services, offering a comprehensive line of processing solutions for credit and debit cards located throughout the United States, Canada, Europe, and the Asia-Pacific region.

Senior Human Resources Manager – Contract

Responsibilities:Developed and maintained relationships with managers and employees throughout the organizationEffectively managed employee relations issues by providing exceptional support and guidance to employees and managersCoached management and employees on HR issues and participated in the resolution processResponded to employee inquiries regarding all HR policies, procedures and programsCreated and executed HR project work plans and ensured timely delivery

SMTC MANUFACTURING CORPORATION 2005 - 2010

SMTC is a premier mid-sized provider of end-to-end electronics manufacturing services with over 2000 employees located in United States, Canada, Mexico, and China.

Human Resources Manager, Corporate & Markham

Responsibilities:Managed the HR function for the Markham, Ontario site which consisted of over 385 employees and provided leadership to one HR Assistant Led innovative concepts to drive change management activitiesDeveloped and rolled-out positive workplace initiativesPartnered with business managers and determined HR processes that support business goals and strategiesOversaw all aspects of recruiting activities for the site including employee orientation Coached and counseled employees and managers, applying judgment and critical thinking to business issues and the took the initiative to drive projects and initiatives to completionGuided management through the progressive disciplinary process and performance improvement plan process, succession planning and compensation initiatives Created, implemented, educated and communicated HR company policies and proceduresEnsured compliance with relevant legislation Developed processes for senior management to share information with employees in relation to business objectives and strategies on a regular and timely basisHandled several employee related litigation and acted as internal resource to employees seeking EAP assistance, complaints of mistreatment, harassment, health and safety issues or other personal mattersCertified Health and Safety Management representative

Accomplishments: Directed a benefit plan improvement project and implemented cost effective enhancements to the Canadian benefits planDeveloped and implemented a successful communications program to facilitate consistent staff interaction and communication Partnered with the USA and Mexico operations and developed, improved and implemented various company-wide initiatives that included, a company recognition program, performance management and policy and procedure manualsIn addition to my Markham Site responsibilities, provided HR support for the Boston site and played a significant role in the restructuring of the facility

SOBEYS ONTARIO 2004 - 2005

Sobeys is a leading national grocery retailer and food distributor with more than 1,300 stores across Canada.

Human Resources Manager

Responsibilities: Acted as the HR business partner for 450+ management, professional and administrative staff in Finance, Information Technology, Merchandising, Logistics, Marketing, Advertising, Real Estate, Retail Service, Legal, Office Services, Customer Service and Communications departmentsHandled day to day HR management issues and coached and counseled management and employees with a focus on performance management, recruiting, management coaching and employee developmentEnsured all employee-related litigations were handled appropriately; including engaging and directing legal counsel and appearing as a company representativeRepresented the organization to outside legal and government agencies in issues such as wrongful dismissal, Employment Standards Act, Health & Safety matters and human rights

Accomplishments: Facilitated the development and launch of regional projects including rewards & recognition, employee satisfaction, performance tracking, policy review and employee handbook design Designed and created the regional office recruiting program for hiring managers and HR professionals

MAPLE LEAF FOODS INC. CORPORATE 2000 - 2004

Maple Leaf Foods Inc. is a leading Canadian food processing company that employs approximately 24,000 people at its operations across Canada and in the United States, Europe and Asia.

Human Resources Generalist

Responsibilities: Handled day to day HR issues by coaching and counseling management and employees Successfully utilized the Leadership Hiring process and tools to recruit candidates for existing vacanciesCoordinated, tracked and maintained the HR department 6.5 million dollar budgetCoordinated and presented employee and manager training sessions regarding Performance Assessment Development (P.A.D), Career Centre usage and the Leadership Orientation programFull coordination and participation of company wide salary compensation surveys Completed salary compensation market trend analysis for various positions as well as trained and supported the online compensation survey result systemsOrganized and managed the Rewards For Excellence bonus program and merit increase processesManagement of employee relocations with the Company’s third party provider: Royal LePageCertified Health & Safety member on the Joint Health & Safety Committee Developed and coordinated monthly Lunch N’ Learn sessions, employee recognition programs- Town Halls, Long Service Awards, Bravo Bonus and Annual Awards

Accomplishments: Coordination of various company wide conferences; Food Fight 2001, Health and Safety Conference 2001 and 2002As the Project Lead, created and implemented a comprehensive employee orientation program on the company’s intranet; Leadership Orientation- Hiring Manager’s Guide to Employee Orientation As the Project Co-Lead, developed and designed the Maple Leaf Foods on-line job posting system; Maple Leaf Career Centre Implemented the Corporate H.R.I.S. – PWACreated new processes and tools to coordinate participant enrollments for the Leadership Edge AcademyResponsible for the production coordination of the company’s quarterly newsletter; The Link that produced 14,000 copies per issueOrganized and coordinated Stage 2 Certification Health & Safety training for 300+ Ontario certified employees representatives

QUALITY MEATS LTD. 1999 - 2000

Quality Meats Ltd. is a privately owned, unionized pork processing company located in downtown Toronto with an approximate workforce of 600+ employees.

Human Resources Administrator

Accomplishments:Conducted Occupational Health and Safety Company Policy training sessionsConducted job fairs for salaried and hourly vacancies Organized company employee activities including summer picnic, Christmas dinner and Christmas luncheon

DAMN FOOL’S PRODUCTION - Contract 1997 - 1998

Human Resource Representative

COMPUTER SKILLS

Microsoft Office (Word, PowerPoint, Excel, Access, Visio, Explorer &Outlook),

Lotus Notes, Adobe Acrobat Writer

HR Information Systems – SAP, PWA, ADP HR Partner, Super HR, Various benefit administration programs

ASSOCIATIONS

Human Resources Professional Association of Ontario (HRPA), York Region Chapter

PROFESSIONAL DEVELOPMENT

Six Sigma White Belt - Predictive Index Certified

Thomas International Trained Analyst - Franklin Covey, The 4 Disciplines of Execution

Standard First Aid and CPR certified – WSIB Certified Joint Health & Safety Committee Member

EDUCATION

Bachelor of Human Resources and Labour Relations

Athabasca University, 2011- Present

3 year Business Administration Diploma, Human Resource Management Profile

Humber College- Business School North Campus, 1995 - 1998

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