Human Resources Administrative Assistant

APRIL WOOLF

**** ******** ******, **** *****, NC 28348

Email: **********@*****.***

Cell Phone: 337-***-****

QUALIFICATIONSCurrently possess a favorable NAC-I security clearance.10 years experience and education as Human Resources Management and Administration professional.13 years experience working for Department of Defense.Supervisory experience of more than 20 Foreign National and Third Country Nationals.Proficient with Microsoft Office programs and various database systems. Skillful in collecting, classifying and administering analytical data, security information and statistical reporting.Exceptional in organizing, multi-tasking and successful with time management.Qualified trainer/mentor for employees, staff and clients.Extensive experience with new hire processing and delivering company orientation presentations.Competent working with no supervision.Quick learner, balanced with the aptitude of researching materials, policies, and procedures to enhance job performance. 2 years experience in LOGCAP (Logistics Civil Augmentation Program).2 years experience working in combat zones directly supporting DoD and the United Nations.Typing speed is 70 words per minute.Currently possess a valid Afghanistan work visa.

EDUCATION

Webster University

Fayetteville, NC

*Currently pursuing a M.A. degree in Leadership and Management

Upper Iowa University

Fort Polk, LA

Awarded a B.S. degree in Human Resources Management in 2003.

COMPUTER EXPERIENCE

Windows, Mac OS X, Microsoft Office Products, Internet, SPOT Database Systems, Defense Travel Systems, JANUS U NIX, Various Software, Databases, 10-key, Wi-Fi, Fax, Scanners, Copiers.

PROFESSIONAL EXPERIENCE

10/2011-12/2011, 84-hrs/wk DynCorp International Kabul, Afghanistan

SPOT (Synchronized Pre-Deployment and Operational Tracker) Administrator

Utilized DoD SPOT database systems to track contract personnel movement throughout theater of operations for the ANP-MoI (Afghanistan National Police and Minister of Interior) program.

Managed the Operations Department in and out-processing procedures of EXPATS, subcontractors, Host Country Nationals (HCN) and other foreign nationals to maintain accountability of the 4,000 employees on the project.

Administered and logged personnel movements in categorical format for temporary duty assignments, transfer requests, personal leaves and arrivals or departures into areas of operation.

Submitted Letters of Authorization (LOA) requests through SPOT for Expat, Third Country Nationals (TCN) and Local Nationals (LN) working on ANP-MoI program. Provided employees with updated information regarding their LOA status and policy information in obtaining a Common Access Card (CAC) required for deployment. Processed employee CAC, LOA, SPOT, medical and passport documentation required by the DoD to be in compliance with the contract.

Utilized the SPOT database and various registers to generate SPOT entries and compile daily statistical reports.

Analyzed numerical figures to account for contract and subcontract personnel for future manning purposes to provide information leading to the planning and organizing of assets needed in various areas of operation in order to fulfill the mission.

Trained employees and HCN on the use of the SPOT database systems, recording of personnel movements, LOA requests, CAC and LOA processes, SPOT entries and the generation of daily reports.

08/2007-10/2007, 84-hrs/wk Kellogg, Brown & Root Services (KBR) Baghdad, Iraq

Morale, Welfare, and Recreation (MWR) Coordinator

Directly supported DoD Army civilians, contractors and Multi-National Forces along with U.S. military personnel while hosting MWR programs for more than 2,000 patrons per day.

Coordinated with U.S. military counterparts to provide facilities and services for clients to support international government affairs and local base camp personnel demands.

Supervised 13 TCN’s on maintenance of facility equipment and served as escort for MWR TCN employees in compliance with the base camp commander’s guidelines and standard security procedures.

Performed minor maintenance on equipment in conjunction with issuing service order requests for major repairs required to consistently maintain facility a 24-hour operation.

Requisitioned materials and equipment in conjunction with tracking items prearranged through our department representatives. Compiled requisition files to correspond materials with assigned government property identification numbers for monthly reports.

Accounted for and reviewed employee and TCN timesheets to ensure the documents were corrected and submitted according to the timekeeping policies and procedures.

Restructured facility equipment to exceed the needs and requests for clients and fitness center patrons in order to compliment the department’s mission. Ensured the facility provided all MWR patrons and guests an exceptional experience and superior health and fitness environment.

Instructed Yoga exercises for clients to guarantee emphasis on physical conditioning as a primary component of the facilities weekly schedule.

Created MWR monthly calendars, flyers and banners for all hosted events involving MWR along with facility documents to include department customer surveys, headcounts for Mayor’s Cell and logistical equipment and personnel spreadsheets.

Coordinated and organized special events, hosted celebrity guests sponsored by USO to area of operations, and constructed performance and event areas for concerts and other MWR functions.

10/2003-04/2005, 84-hrs/wk Kellogg, Brown & Root Services Baghdad, Iraq

Logistics Coordinator

Created logistical data account systems intended for the generation of history files, cost analysis and situation reports reflecting daily personnel and logistical movements.

Administered daily accountability reports from Logistics functional areas and subcontractor movement and conducted operations support within Logistics mainframe and statistical reporting for the client to ensure missions were accomplished.

Generated databases to maintain personnel accountability and movement control of the Logistics efficient areas and support systems documentation requirements for daily situation reports.

Formed Standard Operating Procedures, logistical logs and presentations used for briefings by the Director of Logistics, Project Management and client After Action Reviews (AARs).

HR Associate/Administrative Assistant

Processed Rest and Recuperation (R&R) leaves, emergency leaves, mobilizations, demobilizations, leaves without pay and transfers for more than 2,000 employees throughout area of operations. Produced tables to record leave information relevant for travel reimbursement.

Synchronized with travel representatives and agents to generate proposed itineraries including flight information and travel accommodations to meet or exceed the employee’s requests.

Corresponded daily with the Baghdad Transit Center (BTC) involving the coordination of daily flight manifests and assisted the HR Transportation Representative in personnel movements to and from secured and non-secured areas throughout the Baghdad International Airport (BIAP). Accounted for all contract and subcontract personnel, submitting proper identification for customs related issues and ensuring the employees complied with the airport security procedures.

Produced and generated Visa Applications for TCN employees to assist them with the approval procedures granting them access and channeled movement to and from their designated workplaces or temporary housing assignments.

Developed Standard Operating Procedures (SOP) relevant to the HR Department’s daily functions and business operations, along with organizing and answering all HR inquiries or discrepancies according to magnitude, resolving the affairs in an effective and sensible manner.

Sustained accountability logs of personnel and records reflecting current employee statuses and movements provided to the Operations/Program Manager’s manning roster.

Documented and completed expense reporting of all government travel to confirm the accuracy of the reimbursement processes.

MWR Coordinator

Directed activities and events for the MWR program maintaining effective relations with the client in order to create an enjoyable environment while accommodating civilian and military counterparts with a productive atmosphere.

Monitored and oversaw three MWR facilities to include a movie theater/gaming room, fitness center, and pool hall/library.

Supervised 9 HCN’s in daily operations of facilities and required maintenance assigned. Trained HCN personnel about the MWR mission and informed them of any new regulations or changes to our mission in order to remain flexible in support of our clients.

Monitored facility equipment and performed modifications with minor maintenance or reported major maintenance requests to provide patrons with excellent service and facilities.

Coordinated with Regional MWR Managers and high ranking government officials to assemble local events and support clients in strategic projects by providing services or facilities to host special guests and VIP’s. Ensured all projects and services met or exceeded the needs of client’s requests forming solid business partnerships and creating effective working relationships.

04/2003-10/2003, 40-hrs/wk AECOM Government Services Fort Polk, LA

Buyer

Processed and maintained the Procurement Department’s requisition files, requesting bids from vendors used for purchasing materials. Kept account of government acquisitions greater than $10,000.00.

Coordinated with numerous vendors daily to establish Blanket Purchase Agreements in order to form accounts usable for purchasing of materials. Maintained excellent customer relations in order to acquire beneficial and successful working partnerships.

Generated purchase orders while hosting a bidding process with vendors in order to meet the anticipated requirements for base personnel. Maintained logs to document all actions up to finalizing of purchase orders.

Ensured all reports, logs and data collection reflect accurate information within the Procurement Department’s daily operations. Reports assembled were provided for Project Management and government auditing purposes.

Human Resources-Personnel Assistant/Security Officer

Executed administrative duty while contract was underway focusing on the essential task of hiring over 400+ employees with regard to the current Department of Defense downsizing process. Coordinated with managers to schedule interviews and process formal documentation to generate offer letters.

Assembled in-processing appointments for new hires assisting them with their new hire packets, answering all inquiries regarding benefits, payroll, timekeeping, and security clearance paperwork according to the policies of contract.

Arranged employee personnel files and created electronic tracking systems monitoring employment status utilized for government auditing.

Prepared reports, letters, memorandum, and spreadsheets for Project Management and DoD government officials for Right of First Refusal (RIF) tracking to reflect daily changes of contract operations through recording and reporting systems.

Processed security clearance documentation and fingerprinting of employees while coordinating with the Joint Readiness Training Center (JRTC) Security Division/G-2 personnel in order to acquire security investigations on contract personnel concluding the procedure with active security clearances. Responsible for adjusting security clearance grades and providing a precise list of contract personnel to the Provost Marshall’s Office (PMO) for their right of entry onto the secured areas throughout the installation.

Trained three HR employees on the procedures of new hire paperwork completion, information regarding benefits and workman’s compensations, timekeeping and recording, payroll procedures, security clearance paperwork, contract identification cards, installation vehicle registration and personnel files.

04/2001-04/2003, 40-hrs/wk Cubic Defense Applications Group Fort Polk, LA

Human Resources-Administrative Assistant/Security Officer Assistant

Generated reports, letters, spreadsheets, databases and correspondence used by Program Management while answering employment inquires based on professional knowledge of polices and mission of organization. Interfaced with high echelon internal and external contacts with considerable autonomy.

Created SOP’s for the Human Resources Office to determine proper protocol for all Human Resources functions and daily operations.

Managed and documented contract travel and temporary duty assignments ensuring contract personnel remain within the Joint Travel Regulations (JTR) and guidelines. Prepared and submitted Travel Authorization Requests/DA Form 1610 in the Army’s DTS system intended for approval by Program Management and the installation Contracting Officer's Representative. Arranged, processed, and maintained accurate expense reports for travel reimbursement.

Managed the Worker's Compensation program, making certain employees receive the suitable coverage and proper treatment in the event of an on-the-job injury reporting accidents in accordance with federal regulations.

Worked alongside the Deputy Program Manager with posting job vacancies internally and externally, completing position requisitions, and notifications of terminating employees. Coordinated with the local job assistance centers and contract headquarters to announce and/or post vacancies.

Reviewed, routed and sustained application and resume files of applicants in accordance with EEO / Affirmative Action Plan used in recruitment tracking. Coordinated interviews and prepared final employment paperwork for approval by the Program Manager. Managed the hiring of 600+ personnel while contract’s ''phase-in'' processes continued. Processed reviewed and completed all new hire paperwork, answering all inquiries regarding payroll, timekeeping, benefits packages, worker’s compensation, security clearance documentation, job vacancies and employee transfers.

Operated identification procedures and badging equipment required for access to installation in accordance to new regulations, and provided information on installation vehicle registration requirements.

Assisted Site Security Officer in conducting security briefings for employees awarded active security clearances and debriefings for all terminating employees holding a valid security clearance. Responsible for maintaining an accurate list of employees gaining them access to the installation with approval from the PMO.

Performed contract personnel fingerprinting utilizing approved identification cards from the Security Division, Provost Marshall’s Office and installation G2 in conjunction with classified documentation supporting all security clearance requirements.

04/1998-04/2001, 40-hrs/wk BDM Internationals/TRW S&ITG Fort Polk, LA

Role-Player

Initiated and role-played scripted and non-scripted scenarios as part of the contract's mission to support operations for the JRTC.

Portrayed key roles during rotational exercises while working along with real world ambassadors from various International Organizations such as UNHCR, OHR, OSCE, and ICRC.

Executed real world training for deployable units providing a real time environment trusting the client acquires the necessary skills and training while hosting military operations overseas.

Worked alongside with host military counterparts to coordinate role-player scenarios for training and planning missions.

Simulations Interactor /Trainer

Task Force 3, Command Post Exercise (CPX)

Trained military personnel with the utilization of computer simulations to replicate combat operations with military graphics training aids and the JANUS U NIX based computer systems databases.

Accounted for all missions and Fire Support requests initiated during exercises phase and After Action Reviews initiating data collection used in AARs and mission support reporting.

Monitored the Simulation Center program for new mission requests by field training units and Operations Center.

Supported CPXs for the Joint Force Command-Army War-Fighting Experiment (JCF-AWE).

PERSONAL CERTIFICATIONS/TRAINING

American Red Cross, July 2011Adult First Aid, CPR & AEDChild First Aid, CPR & AEDInfant First Aid & CPR

T1G (Tier 1 Group)-P.A.S.T. (Personnel Assessment and Selection Training), Sept 2011Manipulations and Marksmanship Skills of Presented Weapons (M9, M4, AK-47)Surveillance Detection/Hostage SurvivalDeadly Force Policy/CRC Brief/Contractor ImmunityHealthy Lifestyle/Travel Medicine/Communicable Diseases

DynCorp International, Sept/Oct 2011Prevention of Sexual HarassmentHuman Trafficking in Persons/Foreign Corrupt Policies

Army Community ServiceACS Mentor Training CertificateArmy Family Team Building Level 1 CertificateBattle Mind Training Certificate

PROFESSIONAL AWARDS RECEIVED Certificate of Appreciation for Superior performance-1999, TRW. Certificate of Appreciation for support during JCF-AWE- 2000, TRW. Commander's Coin for outstanding performance- 2000, TRW. Letter of Appreciation for participation in KFOR MRE- 2001, TRW. 2 Spot Bonus Awards for excellent performance- 2002 & 2003, Cubic. Commander's Coin for outstanding performance-2004, KBR. Commander’s Coin for outstanding performance- 2005, KBR.

VOLUNTEER WORK EXPERIENCE

01/2010-01/2010, 84 hrs/wk Samaritan’s Purse New Orleans, LA

Relief Worker

Performed various labor assignments during refurbishing/remodeling of homes destroyed in the lower 8th ward reflected from the devastation of Hurricane Katrina.

Assisted construction supervisors and team leaders with carpentry and finish work such as interior and exterior painting, repurposing iron doors, tile installation, cabinetry and wood finishes, along with debris clean up.

Assisted other volunteers in daily projects for homes while meeting objectives to complete a goal of 15 projects in a 7 day volunteer period.

Among construction responsibilities, volunteers provided team based religious efforts through ministry, prayer and devotion time, while maintaining a commitment to provide families the much needed spiritual support and guidance Samaritan’s Purse is founded upon.

*References available upon request

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