Project Quality Assurance

Lakshmi Elangovan

* ********* ******, *** # **** Toronto, Ontario M2N 6Y6 +1-647-***-**** *******.*********@*****.***

EXPERIENCE SUMMARYExtensive domain knowledge on Banking & Financial products, especially on Mortgage & InsuranceThorough exposure across software testing cycle (Manual Testing) – requirements analysis, planning, development, execution, reporting and retesting defectsResearched and collated data; implemented econometric models to forecast macroeconomic, demographic and social information for 215 counties

EMPLOYMENT EXPERIENCE

Accenture Services Private Limited, Chennai, India

Clientele: Bank of America & Countrywide Financial

Software Engineer/ Quality Analyst, Mortgage, Home Equity & Insurance (2007-2009)

Description: This job includes Business Requirements, Test plan preparation, Test approach preparation, Traceability matrix preparation, preparation of Test scenarios and Test scripts, Execution of the Test scripts, detection, logging and tracking of the Defects using Quality center and supporting of Maintenance activities. I worked as a part of Testing Center of Excellence (TCoE) for System Integration Testing.

Major Projects Handled

Project name

Project Description

IST Simplification

OverviewThe Project involved consolidating nearly 100 Bank of America services across several middleware applications into single Service Oriented Architecture (SOA)SOA was deployed on a suite of integration tool, in order to reduce the operating costThis project was implemented in many releases and I was part of this project for 2 releases

Highlights & ResponsibilitiesPrepared and reviewed Test plan, Test Scenarios, Test approaches with QAs teamCoordinated testing with various stakeholders such as Mortgage origination and fulfillment teamsDeveloped and updated test scripts in Quality centerRan test Scripts, analyzed defects and interacted with development team to fix the defectsDefects were tracked using Quality center - assigned, resolved and closedWon a monetary award for this project from the onshore lead

Technologies & ToolsIBM Mainframe - Loan Servicing Applications (DART, CLASS)Microsoft Office Suite – Excel, Word, Outlook, PowerPoint

LaSalle Bank

OverviewThe project’s mandate is to deliver Bank of America applications to the acquired LaSalle Bank operated states at Illinois, Indiana and Michigan

Highlights & ResponsibilitiesReviewed Business Requirement Documents (BRD) with the Bank of America stakeholders and onshore business leadsInvolved in all major phases of this project including design, testing and documentationCoordinated and facilitated client meetings and conferences for issue clarification, day-today escalation and project status updatesAcquired extensive knowledge on pricing & fees; their variations with respect to state lawsPerformed a regression test on all the complex and critical applications that were deployed in LaSalle bankCompleted the 8-months assigned task within 6 months, which resulted in greater client satisfactionWon 2 client appreciations for extra-ordinary commitments exhibited in this project

Technologies & ToolsIBM Mainframe - Loan Servicing Applications (DART, LINX, CLASS)Web Application – Lean Release Web Portal (LRWP)Microsoft Office Suite – Excel, Word, Outlook, PowerPoint

MSP Pipeline Redirect

OverviewThe project involved redirection of the loans that currently feed to the Bank of America loan platform system-MSP to a new environment-iSeriesThe scope of this project is to redirect the loan data to iSeries module with minimal impacts to existing Bank of America loan origination, pre-closing and fulfillment processes

Highlights & ResponsibilitiesCreated process manual on multiple loan servicing applications, which was later used across the enterprise as a reference guideReviewed the drafted test cases with the onshore business leads and obtained concurrenceEstimated the efforts required to perform end-to-end manual testingDocumented software defects using Quality Center and reported defects involving product functionality, output, online screens, Mainframe and content to software developersCoached Loan Servicing process to multiple stakeholders from both onshore and offshore teamCross-trained on additional mortgage related process such as Loan Origination and fulfillmentRewarded for continuous support and commitment by offshore team and client engagement manager

Technologies & ToolsIBM Mainframe - Loan Servicing Applications (DART, LINX, CLASS)Web Application – Lean Release Web Portal (LRWP)Microsoft Office Suite – Excel, Word, Outlook, PowerPoint

Platform Transformation

Phase 1,2,3 and Internet

OverviewThe project introduced a Universal Decision Engine (UDE) which interacts optimally with various other systems

Highlights & ResponsibilitiesAcquired extensive knowledge on functioning of other Bank applications and Loan decision and approval procedures followed in the banks.Implemented various testing techniques like regression testing, smoke and adhoc testing. Created documents and conducted knowledge transfer sessions which were required for the future phases of the initiative

Technologies & ToolsIBM Mainframe - Loan Servicing Applications (DART, LINX, CLASS)Web Application – Lean Release Web Portal (LRWP)Microsoft Office Suite – Excel, Word, Outlook, PowerPoint

Cognizant Technology Solutions Corporation, Hyderabad, India (formerly Datamonitor)

Associate Analyst, Country Statistics (2012)Researched, verified and validated data from various resources.Implemented standard forecasting and extrapolation technique to derive estimates and forecasts.Presented weekly financial metrics report, which contains approved budget, actual utilization and estimation of new projects, to the DirectorImplemented quality checks on pre-defined QC template and executed indicator specific logical checksSupervised implementation of quality assurance processes for peersMentored and trained the new team members on day to day tasksContributed towards the update and improvement of the database product on a continuous basis

EDUCATION

Madras School Of Economics, Anna University, Chennai, India

Master of Financial Economics (2009-2011)Director-Logistics, Arthiki 2010 - Economic festWon inter college volleyball competition

Annamalai University, Chennai, India

Master of Computer Applications (2007-2009)

Ethiraj College For Women, Madras University, Chennai, India

Bachelor of Computer Science (2004-2007)VP Events, CHIP-IN 2005 – Association of the department of computer science Won inter college volleyball competition

CERTIFICATIONSCompleted certification in ISEB-ISTQBCompleted Banking domain foundation certificationCompleted certificate course in SAS

AWARDS & ACHEIVEMENTSReceived certificate of appreciation from the company for contributions towards the projects.Received five ‘Monetary awards’ for demonstrating technical acumen, professionalism and confidence and for maximizing teams performanceReceived numerous appreciations from the clients and management for driving and successful completion of key initiatives.

TECHNOLOGY EXPERTISEMicrosoft Office Suite: Word, Excel, PowerPointTechnologies: Advanced - Java, J2EE (Enterprise Edition), C++; Basic: Unix, Mainframe, MQ (Middleware)Database: Oracle SQL

LANGUAGES KNOWNFluent: English, Hindi, Tamil, TeluguConversational: Malayalam

INTERESTS AND EXTRACURRICULAR ACTIVITIESRaised $2k through a resource collection drive for CHILD, a home for children of HIV positive parentsVolunteered for Surabi, an NGO for underprivileged women and children

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