Customer Service Training

Tangela E. Jackson

**** ********** *****, *******, ** 30906

Phone 706-***-****

***********@*****.***

Highlight of QualificationsOver 15 year’s clerical experience with increasingly complex duties and responsibilities.Flexible; able to prioritize and complete several tasks in a timely manner.Exceptional customer service experience.

Education Augusta Technical Institute Augusta, GA

Information and Officer Technology/Secretary 1996

Wrens High School Wrens, GA

Diploma 1989

Experience: AUGUSTA YOUTH DEVELOPMENT CAMPUS Augusta, GA

Clerk 2 08/05 to present

Provided clerical support of Security and Operations to include: staff training, meeting coordination, and preparation of daily reports, camera footage, downloading and reviewing close circuit television (GE Nav. 3.1), maintenance connection, intake, assist at the gatehouse and standard operating procedures.Operated/maintained a database responsible for generating various reports to include: daily accountability of juvenile offenders, special incident reports, assignments/monitoring of investigations, collect information for investigators, warrants, juvenile complaints, enroll new employees in Kronos clock, timekeeper of 108 employees, and transportation coordination.

HANCOCK STATE PRISON Sparta, GA

Storekeeper 06/05 to 07/05

Maintained accountability for supplies and equipment in a departmental correctional store servicing inmates and employees.Screened and disseminated mail correspondence for inmates and employees.Perform related administrative and clerical duties such as office machines and computer skills.

DEPARTMENT OF CHILDREN AND FAMILIES Riviera Beach, FL

Receptionist 10/03 to 12/04

Screened new clients and integrated them with various services offered by DFACS.Sort incoming mail, make distribution and process outbound mail. Perform data entry, register clients, date stamp, and sort.Respond professionally and timely to client’s incoming phone calls, email

and/or faxes. Investigate and research client’s questions and/or problems correctly.

DEPARTMENT OF JUVENILE JUSTICE Louisville, GA

Office Assistance (volunteer) 02/03 to 07/03

Processed, prepared and properly coordinated disposition of legal paperwork regarding juveniles and court proceedings.Screened incoming phone calls, maintained files

DEPARTMENT OF PLANNING, ZONING AND West Palm Beach, FL

BUILDING 08/01 TO 10/02

Clerical Specialist

Respond professionally and timely to client’s incoming phone calls, email and/or faxes.Investigate and research client’s questions and/or problems correctly.Enter data into the mainframe using per-formatted screen to generate building permit numbers.Routinely inspected/corrected data errors.

Specialized Training:

American Bio Medica - Rapid TOX 2012CPR/First Aid 2011OnTrak TesTstik 2010Basic 1 Training, 2009Classification and Housing Assessment Training, 2008Support Staff Training, 2007Substitute Teacher Certificate, 2005

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