Customer Service Management

Annie Smith

*** **** ********

Dillon, SC

***-965-***-**** Kuwait

803-***-****-Vontage

*****.******@*********.*** or **********@*****.***

Objective: Obtain a Project Management Position

Summary of Qualification: Over 20+ years of increasingly responsible professional Logistical Service in the management of equipment, personnel, and resources. Experience in Management, Scheduling, and performance evaluations of personnel. Designed, develop and implement operational plans, administrative programs, and production strategies that refine operations, enhance readiness, and ensure services consistently meet or exceed quality standards.Implement policies, mandates and standards, functions as liaison between upper management and staff, Generates reports analyses and summaries documenting status of operations and programs. Decision-maker, well organized and resourceful; extremely dependable in completing projects accurately and within time limitationsDemonstrated capability to independently research and analyze complex issues and recommend resource, business process and programmatic changes/options Successful completion of private sector program management trainingKnowledge of and current experience with the Standard Army Logistics Management Systems and emerging Army logistics modernization initiatives Excellent interpersonal skills and management experience in a team environment with personnel working at multiple locationsSkilled in the use of Military Logistical Software Programs (ULLS-S4,ULLS-G, SPBS-R, SARRS-1, PBUSE, AWARD, CIFISM, LIW, TPE Planner.

WORK HISTORY

2007-present Project Manager (Honeywell HTSI)Coordinates all support activities for the ILSS Contract in Kuwait.Oversee AMC TPE Accountability and Visibility Management Cell, Redistribution Property Assistance Team (R-PAT) Organizational Property Assistance Team(O-PAT), Theater Property Book Team(TPBT);Provides for the continuing training of all ILSS personnel in Kuwait; Conduct process audits to verify compliance to documented procedures and protocols. Preparing for, coordinating and leading external inspections and auditsGenerate reference standards for critical process parameters. Monitor financial and inventory reports, formulate new approaches and identify new procedures with upper management to increase logistical organizational effectiveness.Evaluate operation performance, by assigning proper level clearance personnel to test, measure, and examine the team’s response, to determine projected strengths and weaknesses while fine-tuning the overall performance and abilities of the team. Experience with developing and implementing work breakdown structures to build activity definition, sequences, and duration estimates for program milestone schedules.Recent experience in implementing effective training management concepts, plans, and strategiesDemonstrate excellent customer service by conferring with customers, supervisors, contractors and upper level management for accurate exchange of time critical and sensitive information. Maintained effective working relationships with the client on project. Interpreting agency policies, regulations, and standards. Managing task orders and insuring that the technical solutions and schedules in the task order are implemented in a timely manner.

2005-2007 Team Chief /DPM (Dimensions Intl/HTSIMaintain Property accountability of equipment valued in the millions of dollars.Maintain Theater Provide Equipment for 172 Units using Property Book Unit Supply Enhanced (PBUSE). Served as the Team Chief for Team 10 Camp Arifjan, Kuwait. Responsible for the welfare and training of 21 subordinates.Provide Logistical guidance to hand receipt holders and support units.Knowledge of and current experience with Army logistics organizations, structures and logistics management information systemsPossess in-depth knowledge of supply regulations, concepts and methodologies pertaining to supply/Property Book Accountability and supply areas of logistics operationsPrepared accountability Reports, weekly, daily monthly.Implement logistic operational plans, administrative programs, and production strategies that refine operations, enhance readiness and ensure services meet or exceed quality Standards.

2004 -Master Supply Tech (Dimensions InternationalProperty Book Supply representative to All Customers.Supervisors day to day property book activities including posting, editing, and filing of all property book documentationSupervises Supply Tech, Data Entry ClerksAnalyze and resolve difficult issues and problems Maintain a thorough knowledge of supply regulations and policies.Oversee Accountability and Visibility action for a designated brigade set of equipment.Prepared accountability Reports, weekly, daily monthly.Responsible for the documentation flow between the property book teams, hand receipt and all outside activities.Work under the supervision of the Team Chief. Mange multiple separate hand receipt using PBUSE.Provide Logistical guidance to hand receipt holders and supported units

2003-2004 Sub-Contracts Coordinator/Invoices (KBR LOG CAPIII GOVT. SERVICES)Prepare Advance notice to proceed on payment. Provide Support services to the military through procurement.Coordinate Coalition vehicles and active on the DFAC Clean up Team for LOGACAPIIIPrepare ITF’s, monitor job progress according to the schedules and SOW Review Bid Tabs, Coordinate efforts for Mod.Provide technical and administrative guidance and assistance to various Task Order Managers. Assist in preparing accumulation and maintenance of materials, equipment, and control files such as requisitions, sub contracts, purchase orders. Knowledgeable of CPP, FAR, Negotiate P.O. and Sub Contracts: Change Orders and other additions to the contract.

2002-2003 Field Representative /Senior Expediters (KBR LOG CAP III GOVT. SERVICE) Provide supply and material support for the following areas Iraq Survey Group, V Corp, Coalition Forces.Plan and schedule movement of parts components, services and supplies.Plan and coordinates material movement throughout manufacturing and delivery of materials.Follow up on orders placed, verify delivery, Analyze and evaluate contractual performance as it pertains to customer delivery requirements.Verify documentation of each completed container being shipped and coordinate for the container to be loaded on the flatbed.Responsible for identifying material requisitions and follow up as needed, coordinate with project management, operations, procurement, and property to maximize material equipment availability and minimize surplus. .Duties included maintaining and working a forecasted scheduled /planning schedules.Expedite Open and Late Purchase orders according to schedule, expedite parts and supplies according to MRP date and ManufacturingCorrespond with client, customer service reps and management in reference to schedules and shipments etc...Familiar with Bill of Lading and BOMWork production and shipping Pick ListsWorked Production and Engineering Reports, inventory, Quality Control, Sourcing.

and in field projects

1998-2001 Supervisor Property Management Branch (Combat Support Services) Camp Doha, KuwaitSupervise ARCENT-KU PMB/Warehouse. Responsible for the day-to-day management and supervision of the storage/Shipping/ Issue, Receiving.Provide support to over 4,500 deployed U.S. Soldiers during three separate training exercises.Provide Technical and Quality Assurance support to all Classes of Supply and related operations for all U.S. Marine exercises in Kuwait. Continually met or exceeded all DA Standard IAW DA Pam 710-2-2.Amended Standard Operating Procedures (SOP) for receipt, inspection, safeguarding, and issuing of equipment to insure accountability.Maintain planning, organizing, directing, coordinating and controlling all mission-related operations.Support all Intrinsic Action Units.Maintain 100% accountability of all Unit Supply, APS 5 and GFP property.Advise Secondary Property Custodians, Directors and Department Manager on correct acquisition, receipt, storage and disposition of equipment in accordance with applicable regulations and FAR Part 45.Oversee NBC, CIF and control all administration of property accounting records using Standard Property Book System Redesigned (SPBS-R), Unit Level Logistics System S-4 and ULLS-G hand receipt program, Standard Army Retail Supply System (SARSS-1).Oversee the weekly Supply Training Classes.Familiar with, Federal Acquisition Regulations, (FAR) part 45, MILSTRIP procedures and Army publication systemsGenerate daily, weekly and monthly report for Government Contract Data Requirement Lists (CDRLS).

1987-1998 Property Book Officer (Director of Logistics) Fort Jackson SCCoordinated supply activities, transactions and requests using the automated Standard Property Book System.(SPBS-R)Served as an Administrative, Budget and Supply Supervisor.Analyzed data output requirements for Junior and Senior ROTC.Maintained documents register and hand receipts for 82 Junior High School Program and 5 Senior College Programs.Assist Hand Receipt Officers with supply procedures.Maintain accountability of over 50 million dollars in OCIE and Equipment.

EDUCATION

1995-1997 Business Management/ Marketing, Midland Technical College, Columbia SC

2008-2009 Supply Change Management –Embry Riddle University, Camp Arifjan Kuwait.

2010-Present Technical Management W/Logistics, Embry Riddle University, Camp Arifjan

Professional Training/certifications:ULLS-4 -40 hr Fort JacksonAWRDS- 40 hr, Camp Doha, KuwaitSARRR-1-40 hr Camp Doha, KuwaitSubcontracts 80 hr KBRSupply Specialist Course, 320 hr Fort LeeSPBR-R 40 hr Fort LeeCIFISM-40 Hr Camp Arifjan, KuwaitPBUSE 40 hr, Camp Arifjan, KuwaitGreen Belt certified Camp Arifjan, Kuwait 2009LMP-40 hours Camp Arifjan KuwaitLIW Training Camp Arifjan Kuwait

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