Michele Brown

**** ******** ****

Phone: 315-***-****

Castorland, NY 13620

abpsw4@r.postjobfree.com

Career Overview

Motivated and reliable office administrative professional with over 5 years of experience with the ability to manage and provide reliable administrative support for a busy Medical Practice.

Skill Highlights

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Administrative support

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Schedule management

● Knowledgeable in [administrative function]

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Microsoft Office skills

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Administrative operations

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Microsoft Power Point

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Staff motivation

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Spreadsheet development

● Employee training and development

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Meeting minutes

● Filing and data archiving

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Business correspondence

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HIPAA compliance

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Insurance eligibility verification

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Multi-Task Management

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Medical billing

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Organizational Skills

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Patient scheduling

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Prioritization

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Email-Microsoft Outlook

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Calendaring

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Telephone Skills

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Experienced in Medent

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Data Collection

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Computer Proficiency

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Data Entry

Core Accomplishments

SchedulingOrganized receptionist schedules for 6 offices of a multiple location Ophthalmology Practice.

Reporting Maintained status reports to provide management with updated information for client projects.

Data Entry Reviewed and updated patient correspondence and scheduling database.

Monthly ReportingOrganized appointment count and demographics into spread sheets with formulas.

Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems with uninformed patients.

Multitasking

Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within high-volume environment.

Credentialing

Hospital privilege applications, submitting confidential documentation, keeping licenses up to date, CME credits reminders, etc.

Insurance participation applications, CAQH data entry.

Professional Experience

Center For Sight/Watertown Eye Center June 2007 to September 2012

Front Desk/Receptionist Manager/Administrative Assistant

Watertown, NY

Joined the Center For Sight/Watertown Eye Center in June of 2007 as a receptionist, which included traveling to satellite locations. Duties included answering phones, scheduling appointments, chart management and data entry.

Cross trained in billing posting and medical records, which included organization of paper medical charts and preparation of clinics.

Received a promoted within one year to head receptionist that managed 3-4 staff members. This included

monitoring clinic schedules, data entry accuracy, correspondence with offsite clinics for a nursing home.

Additional duties were assigned after a few months, and became an administrative assistant. Duties were to assist in insurance credentialing and payroll spreadsheet data entry.

Tasks such as hospital privileges credentialing for the practice MDs were added to my workload with all documentation which included health tests and education. Updated the MDs when hospital meetings where scheduled,

Attended Management Meetings, prepared minutes with distribution to management staff.

Completed data reports with functioning spreadsheets and gra

Assisted Ophthalmologists and Optometrists and their technicians with organization of clinic schedule templates, and Compliance Documentation.

Member of the practice Compliance team.

Cosmetic Coordinator for the practice, which included scheduling, insurance participation, education along with preparation of injections of Botox and Fillers until expansion of the Medi Spa.

Performed regular telephone contact with providers to discuss schedules and assigned tasks.

IGA August 1988 to June 2007

Deli/Bakery Manager

Lowville, NY

Hired as a cashier in my Junior year of high school.

Worked as fresh meat packager, stock clerk, baker, and Deli operated for 6 years. Was promoted to Deli/Bakery manager in 1994. Left the company in 2007 with knowledge of the closing of business.

Education

Lowville Academy and Central School

1990

Secretarial Science

High School Diploma

Lowville, NY, Lewis

Graduated from Lowville Academy and Central School in 1990, with completion of Secretarial Science at Howard G. Sackett’s Technical Center.

References

Sheri Doroha, 315-***-****

Victoria Moore, 315-***-****

Grace Burke, OD 315-***-****

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