Customer Service Specialist

Jessica Brown Customer Service *** Idlewood Rd Waynesboro Georgia 30830 706-***-**** **********@*****.***

To obtain a Customer Service position, where my Customer Service skills, knowledge and experience are utilized to manage the customers every need and improve company profitability and to lend my expertise to an organization looking to grow.

EDUCATIONSavannah River College (Augusta, GA) Certified Customer Service Specialist (Augusta Technical College)South University (Savannah GA) (Now enrolled)

CERTIFICATIONSCPR AND FIRST AID (July 2012)Certified Customer Service Skill Specialist (CCSS) (May 2003)Certified Manufacturing Specialist (May 2003)

PROFESSIONAL HIGHLIGHTS

Career/Previous Employment Skills – Retail, hospitality, Day Care, Personal Care Home, Customer Service, Restaurant, Book keeping, SecretaryComputer Knowledge –Very Efficient in using: Microsoft Word, Excel, Access, PowerPoint, Outlook Express. Microsoft Office XP Professional Customer Contact Skills; Computer Skills; Business Skills; Personal Effectiveness

PROFESSIONAL HISTORY

Brown Personal Care Home-July 2002- Present

Office Assistance/ AideProviding assistance in personal care. Performs First Aid and initiates emergency response procedures as required. Assists with or performs ADL’s, takes vital signs and weights and accurately documents care services provided and observations on communication log and incident reports. Reports and documents all incidents and accidents immediately.Assisting residents with medication.Create monthly schedules and activities Accompanying them while running errands throughout the communityProvide escort and transportation to assist the patient with independent living skillsTake proper measures for patient safety and comfort.

Medical Georgia College (Augusta, Georgia) – September 2007-September 2011

Hospitality SpecialistPrepare, serve, and collect food trays. Serve prepared food to the guest

Gordon Club (Fort Gordon, Georgia) – July2006-August 2007

Waitress Serve, and collect plates and saucer. Arrange and garnish tables for banquets

Goody’s (Augusta, Georgia) – 11/2007-12/2007

Sale Associate

Contact this candidate