Customer Service Representative

Ryan Singh

*** ********* ***** *****: 416-***-****

Toronto, Ontario Email: ****.*******@*****.***

M1B 1L8

Objective

Seeking a challenging position to utilize my skills and knowledge within the sales and finance industry.

Relevant work Experience

Solutions Specialist – Pclaw, Time Matters, Quicklaw

2007-present

LexisNexis Canada, Markham, ONResponsible for selling software / training that best fit client needs. Handled complaint and compensation issues.Had high level discussion with clients regarding implementation, training and usability customized to their needs. Maximized value proposition.Assisted internal account executives with product inquires and order fulfillment.Met monthly / yearly financial targets for renewals and new business.Responsible for training clients to use new to market products.

Technical Support Analyst – Pclaw

2006-2007

LexisNexis USA, Toronto, ONPromoted to senior support analyst. Additional responsibilities included training and successfully closing escalations.Resolved client inquiries related to bookkeeping and technical issues.Provided timely response to international client emails ensure minimal downtime.Resolved client inquiries related to bookkeeping and technical issues.

Customer Service Representative – Co-op Placement

2006

Scotiabank, Toronto, ONCompleted daily banking transactions. Recommended products and services as needed.Responsible for $250 000 in daily cash on hand, ensured accurate processing of funds.Facilitated clients to use new technology and tools to enhance their banking experience.

post secondary Education

University of Guelph-Humber 2002-2006

2002-current

Degree: Bachelor of Business Administration – Honours Program; University of GuelphAdvanced Diploma: Business Administration – Specialization in Small Business Management and Entrepreneurship; Humber CollegeMortgage Agent License – Seneca College (2010)

CORE COMPETENCIES and interests

Self-starter, multi-tasker, analytical, adaptable, works independently, familiar with financial reports, forecasting and budgeting.

Familiar with marketing techniques, various selling strategies, and budgeting.

Advanced computer skills, including hardware, Microsoft Office, and various CRM databases.

Plays company softball team, enjoys swimming and traveling.

REFERENCES ARE CONFIDENTIAL AND AVAILABLE UPON REQUEST.

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