Customer Service Management
Resume:
Kara N. Teagan
West Conshohocken, PA 19428 ****.******@*****.***
Professional Profile
I am an energetic and dedicated individual passionate about creating and delivering events. I have gained a wealth of knowledge and experience working as a meeting planner as well as advancing my education on an international level. I am extremely excited about the opportunity to expand my skills and experience in the Events Industry. I am specifically interested in delivering events that reach beyond the commercial market. I believe my international educational background as well as my events experience describes me as an individual who is eager to take on new roles and responsibilities.
Education
UNIVERSITY OF SURREY, Guildford, UK 9/2008 – 9/2009
MSc International Event Management
Thesis: The Impact Of Corporate Sponsorship on UK Football Fans
Award: Merit (Equivalent: Cum Laude)
THE GEORGE WASHINGTON UNIVERSITY, Washington, DC 9/2002 – 5/2006
Bachelor of Business Administration
Concentration: Sport and Event Management
GPA: 3.23
NEW HOPE-SOLEBURY HIGH SCHOOL, New Hope, PA 9/1998 – 6/2002
GPA: 3.4
Employment Experience
AMERICAN REALTY CAPITAL, New York, NY 4/2010 – 3/2012
A full-service real estate advisory firm that invests in single-tenant, freestanding properties throughout the United States, that are net-leases on a long-term basis to investment-grade and other creditworthy tenants.
Corporate Events ManagerContract negotiation: to source potential hotels for future forum events; comprises hotel cost analysis to determine best hotel option for budget; conducts site tours of potential hotelsVenue: primary contact for all hotels and venue’s for events; responsible for daily/weekly communication with hotel contact to organize all pre-event logistics such as rooming list, menu selection, room set up, AV. Worked closely with marketing and design department to draft and finalize responsible for gathering all necessary presentations from all products participating in event; arranges for all materials to be onsite relevant to presentations Works closely with marketing to prepare agenda and promotional items marketing presentations and/or networking activities hosted by RCS. Customer Service: responsible for maintaining open communication with advisors attending forum events; assists advisors in making final arrangements to attend meeting (ie travel arrangements, hotel reservations, transportation, etc); Primary contact for all product executives and speakers; organize logistics such as transportation, hotel, presentation and other needs. Budget Management/reconciliation : reviews and approves vendor/hotel invoices; maintains and reports all costs and expenses associated with all events to accounting Onsite logistical execution and representation of RCSPresentations and materials: responsible for gathering all necessary presentations from all products participating in event; arranges for all materials to be onsite relevant to presentations Responsible for logistical arrangements of booth kits, which include booth set up/ break down
International Quality & Productivity Center, New York, NY 7/2006 – 8/2008
International conference planning company specializing in creating, organizing and delivering educational meetings
covering more than 20 industries worldwide.
Senior Meeting Planner 4/2007 – 8/2008Created template for request for proposals resulting in more efficient time management. Performed onsite operational management duties for events over 100 delegates reducing onsite expenditure by 20% per month.Responsible for drafting and negotiating contractual terms and rates resulting in a 15% savings on expenses per year. Created and forecasted event budgets establishing price guidelines. Responsible for analyzing and reconciling hotel and vendor bills which reduced error rate by 10% per month. Managed event cancellation dates and anticipated delegate and room block booking patterns reducing company’s financial liabilities. Worked in a department of nine responsible for managing junior meeting planner and co-managed six coordinators.Reconstructed agenda for pre and post event company meetings increasing employee participation. Wrote training manual for new meeting planner positions establishing consistent and uniform practices. Responsible for organizing company-wide team building and social events increasing company morale and office cohesiveness.
Jr. Meeting Planner 7/2006 – 4/2007Supported Meeting Planning department resulting in increased time management skills and more resourcefully run department. Maintained and updated hotel contacts and conference details increasing event efficiency. Researched and hired temps to assist onsite that increased events organization and outcome. Responsible for revamping award dinners and ceremonies resulting in a 10% increase in attendance.Communicated with hotels/venue’s on a daily basis to organize food and beverage and audio-visual.Maintained reservations and rooming list for large-scale events reducing company’s financial obligations.Conducted primary meeting planning role and supervisory role onsite for all large-scale meetings, at least once a month.
Max and Me Catering, Philadelphia, PA 6/2005 – 8/2005
Specializes in creating and delivering over 600 social, corporate and philanthropic events yearly focusing on their
expertise in culinary arts and event management.
Event Coordinator: InternshipAssisted team in client meetings finalizing food and beverage menu, event d cor and room layout for over 5 events monthly. Assisted in completing Banquet Event Orders with in-house kitchen.Compiled cost benefit analysis integrating budget requirements made by client.Responsible for hiring and managing five temporary event staff. Assisted in implementing on-site training program.Updated and maintained client database. Provided customer service to initial clients offering estimates on event expenses up to $300,000 per event.
Relevant Coursework
Tourism and Hospitality ManagementConvention and Meeting ManagementSport and Event Business Management
Skills
References
Available upon request
Contact this candidate