Customer Service Account Executive
Resume:
Salina L.J. Chase
Brantford, ON N3T 1N8
******.*****@*************.**
Career Goal:
To obtain the position of Sales Account Executive where I can utilize my skills and educational background to be a successful team member.
Summary of Qualifications:Sociological studies included sociology of the family, social work, child and youth studies, and statisticsPost graduate studies included communication technologies, crisis communications, print design and application, media relations, advertising, program planning, public relations writing, special events planning and management, and campaign presentation Extensive experience working with the public in many different roles
Professional Experience:
Server, Red Lobster, Brantford, ON Provides great service to ensure customer satisfactionCreates a memorable, pleasant dining experienceAttentive to details, multi-tasker, problem solver and accurate order entry on touch-screen systemCommunicates to guests the changing promotions available Handles customer complaints with tact and swift action helps turn the situation in a positive directionSteps in and helps other servers when necessary to assure optimum customer service
Tourism Web Site Communications Assistant (Internship), Tourism Brantford, ON Liaison to direct community partner inquiries and concerns to appropriate internal staffPromotion of the new tourism website and directory to community partnersProvided assistance and support to the editing and provision of content on Discover section of and Created content for the Grand River Country Marketing Alliance Website for their top picks of local attractionsSocial Networking online through facebook to bring awareness of Tourism BrantfordCreated content for the Brantford Hotel’s Association Destination Marketing Fee Micro-Site to inform the public and community partners of the importance of this fee
Assistant Account Executive, Student Impact Agency, Hamilton, ON Worked on a team to develop a thorough Communications plan for The Canadian Cancer SocietyEstablished situational analysis, key messages and support, objectives, audiences, strategies, and tacticsTeamed up with Starbucks to launch a tea themed promotional event for the Cancer SocietyPrepared media coverage that was published by multiple media outletsUtilized well developed computer skills with a variety of programs
Student Assistant, Responsible Gambling Council, Brantford, ON Engaged students in an interactive gambling awareness program to educate them on the dangers of problem gamblingSuccessfully delivered key messages while staffing a display and conducted interactive quizzes with students
Library Assistant, Mills Memorial Library, Hamilton, ON Demonstrated excellent multi-tasking as well as time management abilities by serving patrons and completing all necessary circulation/reserve dutiesprovided exceptional administrative and organizational skills while arranging patron files for the interlibrary loan serviceDemonstrated professionalism and responsibility by completing assigned tasks set out by senior staff
Education
Post-Graduate Certificate-Public Relations
Mohawk College, Hamilton, ON The Keith L. McIntyre Award for Academic ExcellenceMaintained high academic standing
Bachelor of Social Science Sociology
McMaster University, Hamilton, ON University (Senate) Scholarship Award for High Academic AverageMember of Golden Key International Honour SocietyDean’s Honour List, graduated with distinction
Extra-curricular and Volunteer Activities
Teen Esteem Volunteer
Brantford, ONparticipated in a team that is responsible for the planning and delivery of the Teen Esteem Program
Paws @ Mac Club Member
McMaster University, MSU, Hamilton, ON Participated in fundraising and animal awareness campaignsWas successful at fundraising for the Hamilton/Burlington SPCA through multiple initiatives including bake sales as well as a raffleCreated awareness surrounding animal injustices such as dog fighting, and the hunting of seals
Mac Dance Club Member and Choreographer
McMaster University, MSU, Hamilton, Ontario Participated in and choreographed dance productions
Salina L.J. Chase
115 Sherwood Drive
Brantford, ON N3T 1N8
******.*****@*************.**
October 22, 2012
3K Consulting Inc
Re: Sales Account Executive
I am writing to express my keen interest in the position of Sales Account Executive that is posted on the Ontario Service Job Bank site. I believe that my skills and educational background would make me an excellent candidate for this position.
I am a reliable and professional individual with a generous amount of customer service experience. I have learned to team my strength in communication with suggestive selling which is beneficial from a business standpoint. My integrity and enthusiasm would surely be an asset to your team. I have experience working in an office environment, and administration skills from my work at Mills Memorial Library as a Library Assistant. I have an aptitude for data entry and am skilled at working with a variety of technology applications. I am enthusiastic to provide others with appropriate information to help them make informed decisions. My verbal communication is exceptional and I bring great organizational skills, diplomacy, and multi-tasking abilities.
Please see my resume for more information about my experience, and I look forward to the possibility of talking further with you. Thank you for your time and consideration.
Best Regards,
Salina Chase
Enclosure: Resume, References available upon request
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