Customer Service Medical

Employment Resume

Mrs. Felecia A. Cain

**** ***** *****

Fayetteville, NC 28314

904-***-**** cell

910-***-**** home

****.*******@*****.***

If you are seeking someone with strong leadership skills, highly motivated and

goal oriented, then I am your candidate. I have a well received personality, and

I work well independently or with a team. Oral and written communication skills

are just a few of my positive attributes.

PAST EMPLOYERS:

Gulfport Memorial Hospital- Business Office Representative (04/2011-06/2012)

Assist in the efficient operation of the Outpatient Physician Clinics. Establishes and maintains accurate clinical and financial records. Verifies insurance benefits, performs recertification as required, secures appropriate payment at the time services are rendered. Establishes and maintains an accurate patient schedule, coordinating with appropriate disciplines.

University of Florida General Internal Medicine Customer Service Representative (11/2008-10/2010)

Performs clerical functions required to service the needs

of the patient, providers and organization. Serves as a liaison between

patients, nurses, physicians, and others. Provides excellent customer service

and greets patients entering the department/practice. Maintains patient

privacy.Receives and directs telephone calls to the appropriate personnel. Also

makes phone contacts to other departments, physicians, patients and other

outside organizations as necessary for the departmental/practice

operations.Maintains patient scheduling functions, and sets patient appointments

through established guidelines. Interviews and completes the registration

process for patients utilizing the specific service.Keys patient dispositions,

diagnostic codes, patient orders, charges and payments as defined in the medical

treatment record and/or charge document.Performs cashiering functions as it

relates to co-payments or other patient payments/collections. May perform

routine clerical duties for the department. Prepares and maintains all clerical

aspects of the medical records through established guidelines.Correctly utilizes

all required electronic systems. Cash balancing experience also.

David & Associates Dental Office - Front Office Administrator Assistant (12/2007-11/2008)

At that time my duties consist of scheduling appts., for patients requiring

dental services. Verifying and inputting dental insurance, updating demographics

on patients, calling patients to verify their appts.,taking payments and

applying them to the patients account. Calling in prescriptions for medications.

Scheduling referrals for patients to specialist, and Always giving excellent

Customer Service, and BLS Certified.

Baptist Medical Center - Patient Access Services Worker II (11/2005-11/2007)

Registered new patients

Issued referrals

collect copays

Provided excellent customer service

Greeted patients upon entry into facility.

Familiarized with JACHO and HIPPA Compliances

Duval County Health Department- Senior Clerk II (04/2002-11/2005)

Scheduled Appointments and verified insurance

Performed demographics on patients

Medical Billing for Medicaid and Commercial Insurance

Greeted patients upon entry into clinic

Helped with the registration process

Pulled medical records

Harris,Guidi, Rosner & Mordecai- Courthouse Runner/Clerk (06/1999-10/2000)

Typed memos

Scheduled conferences

Took minutes at board meetings

Took clients money for restitution

Answered switchboard

Distributed mail

Filed legal documents at the Duval County Courthouse

Duval County Public Schools - Teacher Assistant (08/1985-02/1995)

Assist the teacher with activities, and classwork.

Checked all homework assignments, assist with class field trips.

Help to monitor Special Needs Kids in a classroom setting.

Education:

William M. Raines Senior High School Jacksonville, Florida

University of Florida Education Center /Medical Terminology 2005

References & Certifications: Available upon request

Contact this candidate