Customer Service Sales Representative

Cindy Heron

*** ********* *********

Newmarket ON L3X 1L6

HM. 905-***-****

CEL. 416-***-****

E-mail – *****.*****@*******.***

Target Career

To establish a career in a challenging Real Estate environment.

Experience

Century 21 Heritage Group – Newmarket - 10/2010 – present

Sales Representative

Preparation and negotiation of real estate documents (e.g. listing agreements & offers)Providing superior customer service by advising clients on the current market conditions and activities as well as discussing the process of purchasing and/or selling a propertyConduct and in-depth market analysis of target areas in order to arrive at accurate pricing and comparisons Prospecting for clients through cold calling, door knocking and networking as well as operating out of the Century 21 Upper Canada Mall officeConducting home tours and inspections

Orange National Retail Group – Toronto - 4/2007 – 7/2009

Account Manager, Sales Representative

Preparation and negotiation of real estate documents (e.g. offers, letters of intent, waivers)Due diligence, site analyses and preparation of client real estate approval formsTouring/market research relating to potential sites including obtaining information from landlords/owners and listing agents, liaison with civic officials (e.g. information regarding residential growth, retail nodes, traffic volumes, road improvements, obtaining owner information based on municipal addresses)Assistance with preparation and assembly of site packages and tour books (including demographic information, competitive maps, obtaining site plans, aerial shots and other information from landlords or listing agents)Liaison & relationship-building with assigned clients such as Hallmark Canada, Iris Optical, Flight Centre and Chapters/ColesPresentations/special projects to/for clients and potential clientsAssistance with business development activities, including research, reporting and proposal preparation/follow-upAttendance at specified industry networking events, assisting and attending Toronto ICSC conference and other conferences, as assignedParticipation in regular Account Manager meetingsParticipation, minute-taking, and follow-up for weekly and bi-weekly client conference calls and/or meetings, as assignedResponsible for inputting current deal data/status on proprietary on-line client reporting system and/or client-supplied reports.Ensure all requirements to obtain and/or maintain Real Estate Salesperson registration in good standing, are duly met, in specified time-frames

Heron Homes – Toronto - 1/2007 – 4/2007

Sales and Marketing Coordinator

Creating and coordinating all marketing material to be sent to existing clients, prospective clients and previous clientsHandling all customer inquiries and sending information as per requestsGenerate new data base lists for prospective clientsManaging and coordinating all customer care after service Locate and research any new building material for future useManage and research prospective trades as well as existing trades being usedWorking with a consultant on developing a company user friendly web-site Occasional site visits to meet with the customers in their home in order to develop a face to face relationshipManagement of client relations

CB Richard Ellis Limited – Toronto - 1/2003 – 1/2007

Sales Representative / Executive Marketing Assistant to The Vice President of Industrial Sales

Coordinating appointments and time management scheduling for the Vice President of Industrial SalesInteracting daily with existing and prospective clients.Researching and preparing reports on prospective fortune 500 companiesManagement of existing and new client databaseIndependently determine the appropriate methodology in creating marketing and presentation materials, which include: design brochures, preparing tenant surveys or other specialized reports, developing property locator maps etc.Research and manage presentation packages or property data, which contain material specifically tailored to each client’s requirements and requestsEnsure the accurate and timely dissemination of marketing materialsInterface with professionals, researchers, and clients regarding marketing requirements and required needsManage, and verify information for standard and special reports Develop and implement procedures to accomplish required task

Additional work experience

*The Heron Group Of Companies (Heathwood Homes) – Toronto -7/2000 – 1/2003

Sales and Marketing Administrative Assistant

*Canadian Imperial Bank Of Commerce & Scotia Bank & Trust – Lindsay -4/1996 – 7/2000

Customer Service Representative

*McDonald’s – Ron Campbell Enterprises – Lindsay 8/1988 – 9/1994

Swing Manager (Awarded Empoyee of the month & Employee of the Year)

Education

2005

Ontario Real Estate College

Courses taken to achieve and maintain license include: Phase 1, 2, 3 Commercial and Phase 3 Residential as well as Real Property Law, Property Management and Real Estate Investment Analysis

1993-1996

Mohawk College - Hamilton - Marketing Diploma

Additional Information

I feel my positive attitude and outgoing personality shall allow me to adapt quickly to any new environment while allowing me to become an integral part of a ‘team’. My experience using the Microsoft office programs as well as additional graphic programs and varied accounting programs will prove to be a great asset while completing all tasks in a timely and efficient manner.

Interests

Playing hockey, ultimate Frisbee, baseball, cycling, cooking and reading.

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