Quality Assurance Management
Resume:
Chris Byrd
Email: *********@********.***
Address: **** *. ******** ***
City: Mason
State: OH
Zip: 45040
Country: USA
Phone: 513-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Chris Byrd
5806 W. Fountain Circle, Mason, OH 45040
*********@********.***
OBJECTIVE
Full-time position utilizing my managerial, facilitating, and instructional skills developed while serving in the United States Air Force and academic career.
PROFESSIONAL SUMMARY
Professional with over 20 years of experience developing curriculum and delivering effective training to diverse populations around the world. Highly skilled in learning needs analysis. Proven ability to listen, work collaboratively, and motivate others to expand their own abilities. Demonstrated strengths in instruction, facilitation, and management. Strong background in instructional assessment and instruction. Recognized for managing projects for the U.S. Air Force, consistently meeting objectives and goals. Major strengths include:
* Facilitation
* Training Management
* Learning Management Systems
* Collaboration
* Learning Strategies
* Instructional Development & Design
* Training Needs Analysis
* Organization
MANAGEMENT/OPERATIONS
Over 18 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. Completed a career with the U.S. Air Force. Gained mid-level manager status. Using established Organizational Development procedures, developed a pragmatic and focused individual managerial style recognized for -making seemingly impossible situations work-. A proven record for:
* Producing higher performance standards and enhancing productivity during a period of shrinking budgets.
* As a Quality Assurance Facilitator in the U.S. Air Force for a 14,000 personnel organization, improved the data collection system, increasing the effective resource utilization rate from 46% to 97.6% in less than 12 months. This resulted in a cost savings of over $1 million.
* Controlling growth management - able to motivate and maximize productivity and employee morale without financial incentives. Took a division with the lowest performance level (out of five divisions) and improved to #1 ranking in less than 12 months.
* Instrumental in establishing quality improvement system that gained accountability for multiple millions of dollars in equipment, maintenance actions, and training, thus increasing operational sustainability.
TRAINING & DEVELOPMENT
Spent four years as a Master Technical Training Instructor for the Aircraft Electrical - Environmental Systems career field. Currently serving as a Visiting Associate Professor of Aviation Management for Southern Illinois University at Carbondale.
* As the sole source of training in the U.S. Air Force, upgraded training curriculum and methods for five separate aircraft electrical-environmental systems maintenance courses.
* Redesigned comprehensive training program, (regarded by superiors as the -most aggressive training program within the organization-), resulting in subordinates` excelling in all evaluated areas.
* Developed programs comprising 24 qualifications skills, 8 professional education subjects, and OJT training - leadership curriculum.
* Trained and supervised workers on equipment and materials for maintenance to ensure proper and efficient use to ensure job safety and high production levels.
Professional Experience
United States Air Force, 1979 - 1996
* Aircraft Electrical - Environmental Systems Technician/Supervisor/Manager
* Master Technical Training Instructor
* Quality Assurance Inspector/Facilitator/Trainer
Participated in the complete revitalization and overhaul of the U.S. Military in general - and the U.S. Air Force specifically - a key member of the Quality Improvement program directives implemented throughout the Air Force.
An active participant in Operation Desert Storm/Shield. Part of the management team that proved that the military could be managed like a well-tuned corporate machine. A successful record for managing complex organizations, supervising people through multiple line-management personnel, responsible for millions of dollars in assets. Specific duties and achievements include:
Management: A leading team member and facilitator in developing a Quality Improvement and Performance management program to help resolve organizational problems, causing a decrease in personnel evaluation failures by 65 percent.
Coordinated production activities related to operations and directed 24 first line supervisors. Enforced adherence to pertinent laws, regulations, policies, and procedures; resulting in record low job injuries. Ensure compliance of OSHA and EPA health and safety regulations by employees.
Operations & Logistics: Primary Quality Assurance Facilitator for organizational division of 4,000 technicians/Supervisors, and Managers. Responsible for $15 million of equipment. Managed a $200,000 budget. A recognized expert in planning and executing complex operations with 100% accuracy and success, including the scheduling and training of hundreds of personnel.
EDUCATION
Nova Southeastern University
Ed.D. in Instructional Technology and Distance Education, 2012
Central Michigan University
M.S. in Administration, 1997
University of Maryland University College
B.S. in Psychology, 1994
Community College of the Air Force
Occupational Instructor Certificate, 1994
Community College of the Air Force
Technical Training Instructor Certificate, 1991
United States Air Force
* Intermediate Management Level Course
Effective Management, Public Speaking, and Briefings, 1984
* Technical Training Instructor Course, Instructional Methodology, Assessment Design, Adult Learning Principles, and Course Management, 1991
* Leadership Course
Management, Leadership, and Administrative Procedures, 1992
* Advanced Management Level Course, Advanced Leadership, Management, and Problem Solving Analysis, 1994
* Quality Assurance Facilitation Course, Facilitation, Quantitative Analysis, Effective Communications, and Team Building, 1995
* Unit Facilitators Software Applications Course, 1995
PROFESSIONAL ORGANIZATIONS
United States Distance Learning Association (USDLA)
Association for Educational Communications and Technology (AECT)
American Society for Training and Development (ASTD)
Society of Human Resources Management (SHRM)
Society for Organizational Learning (SoL)
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