Manager Project

Title:Amy Janowski

************@*****.***

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Name: Amy Janowski

Address: West Chester, PA

Email: ************@*****.***

Telephone: 610-***-****

Resume Details

Military Service: None

Security Clearance: None

Willing to Relocate: No

Acceptable Travel: Up to 30%

Career Level: Management (Manager / Director of staff)

Years of Experience: 20+ Years

Last Updated: 5/12/2011

Highlighted Skills: CRM, Project management, Portfolio management, Program management,

web development, Siebel, People management, Integration, Business Analytics, BI,

eCommerce, Global CRM Strategy, Delivery Excellence, SFDC, KANA, Salesforce.com, vendor

management, SaaS

Resume Summary:

An experienced IT Director with over 20 years of progressive experience including large

scale, full software development life cycle experience. Strong Portfolio, Program and

prject management skills. Extensive web development, CRM and software package

integration and implementation.

Resume:

Amy Janowski

103 Hidden Pond Way

West Chester, PA 19382 610-***-**** ************@*****.***

Senior IT Business Partner

PROFILE

A customer-focused IT professional with expertise in developing strategic relationships,

managing business critical projects and delivering business results. Extensive project and

program management, web strategy and delivery excellence in life sciences, global

manufacturing and insurance industry

SKILLS SUMMARY

Portfolio / Program Management Global CRM Strategy Web Development

eCommerce BI/Sales Analytics Delivery Excellence Talent Development

PROFESSIONAL EXPERIENCE

Consulting

5/2010

- presentMedRisk

King of Prussia, Pennsylvania 11/2010 - presentConsulting Manager, Salesforce.com (SFDC) Projects

MedRisk, Inc. is a Deloitte Technology Fast 50 company in the Greater Philadelphia

area. The company provides specialty managed care services along with claims workflow

management tools to the workers compensation industry

Program Manager for the development and implementation of SFDC projects. Delivered

Portal product to support retail and direct marketing business for Adjusters and Nurse

Case Managers. Led full software lifecycle development (SDLC) activities including

business requirements, development, QA and configuration management components. Managed

vendor contracts including integration with MyFaxBin and industry standard (ODG)

guidelines.

Prudential Financial

5/201011/2010

Dresher, Pennsylvania

Consulting Manager, Group Insurance, Business Service Delivery

Managed product launch for Prudential s new Group Dental product. Developed and managed

project schedule across Operations and Systems. Led Integration testing with third party

administrator and End to End testing across department and corporate functional areas

Project Manager for Business Process Management (BPM) project. Managing systems

development and bug tracking for multi-system implementation and deployment

DaVita

4/2008 -6/2009

Berwyn, Pennsylvania (1 year)

Director, Enterprise Application Integration

Program manager for Enterprise Application Integration (EAI) projects across DaVita.

Managed key project to upgrade 400+ interfaces to new Sun JCAPs Service Oriented

Architecture (SOA). Led process re-engineering, established operational team, service

level agreements and key metrics reporting. Relationship Manager across enterprise for

development and business teams.

Ingersoll Rand, Security Technologies

8/20069/2007

Carmel, Indian

(1 year)

Director, Global Customer Facing Systems

Reported to CIO and Commercial Americas President

Portfolio manager for CRM / Customer Facing Systems across 3 business lines and 20+

brands

Developed and managed strategic roadmap and implementation timelines for Top 10

projects

Established global center of excellence (COE) model for Siebel Sales, Service and

Analytics

Implemented Siebel SFA Reporting capabilities in 12 weeks for Commercial & Residential

sales force

Led Web Ecosystem Vision and Strategy including functional blueprint and implementation

plan for Enterprise content management (ECM) architecture and workflow capabilities, MOSS,

site search infrastructure, product catalog, database platform, eCommerce links, search

optimization (SEO/NSO) and multi-site redesign

Liberty Mutual Group

7/2004 - 3/ 2006

Indianapolis, Indiana (2 years)

Director, Personal Lines Strategic Development

Portfolio manager for multiple software development projects and programs

Implemented 12 major production releases in 20 months. Led personal lines strategic

development for Liberty Mutual including the development and implementation of internet

quoting capability and web routing services using RUP, J2EE, WSAD, ACORD XML and multi-

tiered architecture

Accountable for $20M annual budget and administrative responsibility for 100 employees

and consultants

Established offshore team, negotiated offshore development agreement that reduced

expenses $500k annually

Pharmacia Corporation

(now Pfizer Pharmaceuticals) 12/2000 - 9/2003

Peapack, New Jersey (3 years)

Director, CRM Initiatives

Implemented CRM system on Pharmacia.com using KANA technology

Delivered BroadVision portal technology for 15+ medical societies in US and Europe to

enabled content management, customized Reuters feeds, online chat and appointment

scheduling

Developed Pharmacia s web coherence strategy, a strategy to unify and connect

eMarketing capabilities achieving ROI goals. Defined and implemented architecture,

application and process standards. Defined corporate web standards and templates for

global branding of websites

Led business and technical alignment for the purchase of Oncology.com ensuring

compliance including data management, architecture and data center operations

Built core targeting and sales analytics/reporting capabilities for 5000+ sales and

marketing representatives. Developed and Implemented Data Marts, Business Intelligence

(BI) and SAS Ad-hoc Reporting Tools and Targeting processing

Merck Medco Managed Care, L.L.C

. 11/19995/2000

Franklin Lakes, New Jersey (7 months)

Director, eCommerce Strategy and Delivery

Implemented first online, eHealth community with AstraZeneca using BroadVision

technology

Led technical team and system integration of interactive tools into internet

architecture, eHealth Communities and Merck Medco core systems

Member of Joint Executive Committee which formed Strategic Alliance Partnerships with

leading drug manufacturers and medical societies

Prudential Insurance Company of America

1988 - 2000

Roseland, New Jersey (12 years)

Systems Director, Internet Development 5/200011/2000

Led B2B Services & Integration for Prudential Express Brokerage project, a company-wide

initiative to provide integrated web services to Third Party distribution channel

Managed systems development and implementation of Prudential Select Brokerage Web Site -

a product that provides real time access to marketing material, illustrations and broker

services

Chaired Business and System PMO which brings together Marketing, Operations and Systems

to drive projects and vision

Systems Director, Internet Technologies1998 - 1999

Web enabled first customer service channel for Prudential. Led national Internet

(eService) strategy for Prudential HealthCare delivering web based products available to

1.9 million members and benefit administrators to perform real-time transactions via the

web including, physician selection, claim status and ID card processing

Managed a team of 15+ technicians, business and systems analysts

Chaired the Prudential HealthCare Internet Steering Committee

Established the Development, Quality Assurance and Production Environments for support

of all Internet and Extranet initiatives

Managed key strategic alliances and development partnerships with industry leading

technology companies (including IBM and Sun Microsystems)

EDUCATION AND TRAINING

Pennsylvania State University,

Bachelor of Science, Mathematics

Pennsylvania State University,

Associate of Science, Computer Science

George Washington University, Master's Certificate, Information Technology Project

Management

Lean Six Sigma Green Belt

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