Customer Service Management
Resume:
Confidential User
Email: ********@*********.***
Address:
City: Carson
State: CA
Zip: 90746
Country: USA
Phone: 424-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a Management / Administrative level position that will utilize my supervisory expertise and educational experience. To display my knowledge and successful experiences by demonstrating professional behavior which supports the company's Mission Statement. To further enhance my professional development skills in management as an Administrator / Director.
Educational Background:
High School Dipolma from Southwest University, Kenner LA 1/2001 to 12/2012 (Organizational Management)
High School Dipolma from University of California at Berkeley, Kenner LA 1/2001 to 12/2012
Job History / Details:
Summary
To obtain a Management / Administrative level position that will utilize my supervisory expertise and educational experience. To display my knowledge and successful experiences by demonstrating professional behaviour which supports the company's Mission Statement. To further enhance my professional development skills in management as an Administrator / Director. Degree Southwest University
Highlights
Investigative procedures
Operational effectiveness
Staffing and scheduling
Conflict resolution tactics
Community relations
Felony laws knowledge
Problem resolution ability
Undercover investigations
Courteous demeanor
Multi-Task Management
Customer Service
Strong Organizational Skills
Skills and Accomplishments
Leadership & Goal Development
Training & Mentoring
Scheduling Multi-Task/Problem Solving
Organizational & Communication Skills
Competencies Development
Public Relations & Marketing
Professional Development
Working knowledge of word & excel
Strong Analytical & Investigative Skills
Instinctive understanding of efficient path to conclusion
Excellent verbal & written communication skills
Ability to interact & communicate with clients, employees, & esecutives
Experience
November 2010 to Current
SERGEANT
November 2010 to Current
Culver City Police Department Culver City, Ca
Sergeant
Duties included organizing briefings; handling work schedules, training; writing commendations, monthly evaluations, monthly activity and budget reports and personnel investigations.
Supervised those who managed unit case loads, maintained the "informant fund," directed briefings, and supervised search warrants, surveillances, and sensitive personnel investigations at the direction of the Chief of Police.
Resolve citizen complaints, problem solve disputes & conflicts.
Maintain public relations with the community and political official within the city.
Multi-task and work in a fast pace environment.
Mentor and train subordinates.
December 1995 to October 2010
Culver City Police Department Ca
FieldTraining Officer/Motor Officer/DetectiveE
Supervised and monitored the training of new hires and lateral police officers.
Provided direction of departmental policies rules and regulations.
Supervised and developed preliminary investigative, technical, forensic skills and ensured that the development was in compliance with departmental rules and regulations.
Provided trainees with updated information from management, city council, and the city on a routine basis.
Provided training in the area of traffic related crimes, accidents, and reporting.
Managed caseloads & investigations on crimes involving fraud, robbery, assaults, & burglaries.
Conducted undercover surveillance and apprehension functions of wanted criminals.
January 1992 to August 1995
Advantage Care Compton, Ca
HealthCare Marketing Supervisor
Responsible for day-to-day operations for Internal Medicine, Care Team and Multi-Specialty areas.
Monitoring operational and financial aspects of medical facility.
Prepare proposals for pre-placement physicals for clients
Direct supervision of medical assistants and licensed staff.
Resolved an average of 5 customer complaints per month regarding service.
Shared product knowledge with clients while making personal recommendations.
Served as liaison between management, clinical staff and clients.
Conducted Quality Assurance walk-through for clients
February 1990 to January 1992
Crawford & Company Culver City, Ca
Claims Examiner
Analyzed complex & technically difficult claims by investigating and gathering information to determine the exposure on the claim;
Managed claims through well-developed action plans to an appropriate and timely resolution.
Assesses liability and resolves claims within evaluation.
Negotiated settlement of claims within designated authority.
Calculated and assigned timely and appropriate reserves to claims.
Managed reserve adequacy throughout the life of the claim.
Calculated and paid benefits due; approved and made timely claim payments and adjustments.
Settled clams within designated authority level.
Prepared necessary state fillings within statutory limits.
Managed the litigation process.
Ensured timely and cost effective claims resolution.
Coordinated vendor referrals for additional investigation and/or litigation management.
Used appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients.
Managed claim recoveries, including but not limited to subrogation.
Education
2013 Southwest University Kenner, La
Master of Arts Organizational Management
1989 University of California at Berkeley Berkeley, Ca
Bachelors of Arts Architecture
Contact this candidate