Customer Service High School

Verna O'Keefe

Email: ********@************.***

Address:

City: Barnhart

State: MO

Zip: 63012

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Paramedic with extensive experience in the field on an ALS unit and in a fast paced level II trauma center emergency room. Committed to quality care and team work.

Educational Background:

High School Dipolma from St Louis Community College, Metro ZZ 1/2001 to 6/2000 (Paramedic Firefighter)

Job History / Details:

Professional Summary

Paramedic with extensive experience in the field on an ALS unit and in a fast paced level II trauma center emergency room. Committed to quality care and team work.

Licenses

Paramedic with ACLS, PALS and TNNC

Skill Highlights

Geriatric treatment

Psych and mental health care

Medical terminology

ER experience

Critical care

Professional bedside manner

Foley catheter insertion/removal

Insulin medication assistance

Catheter insertion/removal

Organizational skills

Infection control standards

Medication administration Computerized charting specialist

Safe NG tube insertion and removal

Pediatric care

Skilled cardiac care

Problem resolution

Feeding assistance

High level of autonomy

Wound cleaning/care

Specimen collection

Skilled in conducting physical examinations

Drug screen collection ability

Professional Experience

January 2006 to Current

St Anthony's Medical Center St Louis, MO

Paramedic

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.Provided patient assessment under strict time constraints. Recorded patients' medical history, vital statistics and test results in medical records.Administered IV therapy, drug therapy and IV management.Ensured HIPAA compliance. Ordered and read lab tests, x-rays, MRI, Ultrasound and EKG. Recognized and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Assisted doctors with surgeries and non-invasive procedures.Authorized drug refills and provided detailed prescription information to pharmacies.Collected blood, tissue and other laboratory specimens and prepared them for lab testing.Sound, ethical and independent decision-making ability consistent with medical protocols.

Candidate Resume - Katie Frederick Frederick

Contact Information -

Email: ********@*************.***

Address:

City: Sun Valley

State: CA

Zip: 91325

Country: USA

Phone: 626-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Creative resourceful professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

Educational Background:

High School Dipolma from Whitcomb high school, Glendora CA 1/2001 to 6/2002 (General Education)

High School Dipolma from Citrus College, Glendora CA 1/2001 to 12/2012

Job History / Details:

Career Focus

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Creative resourceful professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

Summary of Skills

Conflict resolution

Tax liability analysis

Complex problem resolution

Communications audits

Strategic planning

Exceptional written and verbal communicator

Excellent memory for faces and names

Innovative thinker

Natural leader

Accomplishments

Won Best Typist award at the Annual Typing Competition in 2006.Competitive Analysis

Performed competitive analysis to make recommendations for future company growth.

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Workflow Planning:

Implemented new work process flow which increased department productivity.

Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees..

Professional Experience

February 2003 to September 2006

Piano City Culton, California

Accounts Payable

Handled cash and deposits using the proper accounting procedures and documentation.Increased efficiency and alleviated work loads by creating a new Excel financial recording system.Entered weekly sales and customer count sheets for review by management.Processed payroll, electronic deposits and employee pay adjustments.Analyzed cost control and provided timely financial information to support corporate goals.Researched and resolved collections and billing disputes with tact and efficiency.

Education

2002 Whitcomb high school Glendora, California

High School Diploma General Education

Member of the debate Club

Alternative Dispute Resolution (ADR) training Attended writing workshop

Citrus College Glendora, California

Pshycology

Certificate in Computer NetworkingEmphasis in Child physcologyMember of the debate and the student tutor Club

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