Customer Service Sales

CaTesha Smith

Email: ********@*****-*******.***

Address:

City: Raleigh

State: NC

Zip: 27610

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Sales Associate motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from East Wake High, Wendell NC 1/2001 to 1/2007 (Arts and Education)

Job History / Details:

Career Overview

Dedicated Sales Associate motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Customer Service

Energetic work attitude

Adaptive team player

Data Entry

Multi-Task Management

Scheduling

Documentation

Microsoft Word

Microsoft PowerPoint

Telephone Skills

Type 20 WPM

Filing

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

June 2010 to August 2012

ACS Raleigh, NC

CSR

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.

June 2008 to July 2010

Dish Network Raleigh, NC

Dispatch Specialist 1

Resolved customer complaints and concerns with strong verbal and negotiation skills.Addressed customer service inquiries in a timely and accurate fashion.

March 2008 to July 2010

Dish Network Raleigh, NC

Dispatch Specialist

Verified that information in the computer system was up-to-date and accurate.Support customers with online billing and account issues.Provided thorough support and problem resolution for customers.Displayed courtesy and strong interpersonal skills with all customer interactions.

February 2007 to June 2008

BlockBuster Knightdale, NC

Sales Associate

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Replenished floor stock and processed shipments to ensure product availability for customers.

September 2005 to April 2007

McDonalds Wendell, NC

Cashier

Operated a cash register to process cash, check and credit card transactions.Set up and took down chairs and tables.Gathered and emptied trash and mopped all hard surfaces.Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Educational Background

2007 East Wake High Wendell, NC

High School Diploma

3.0 GPA

Recipient of Zeta Phi Beta Sorority Scholarship

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