Technical Support Management

Title:SENIOR VICE PRESIDENT

********@*****.***

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: IL

ZIP:

CANDIDATE ID: 2916952

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 815-***-****

EMAIL: ********@*****.***

HOMEPAGE:

HOTTEST SKILLS: cisco, product, cisco router, novell, vms, programming, ccna, database,

ethernet, information systems, microsoft, programmer, market, marketing, presentation,

strategic

REVISION: 08-SEP-02

RESUME:

NAME:

ADDRESS:

CITY: Bull Valley

STATE/PROVINCE: Illinois

ZIP/POSTAL CODE: 60050

COUNTRY: US

EMAIL: Home: ********@*****.***

PHONE: Home: 815-***-****

x3441

CANDIDATE ID:

CITIZENSHIP: United States

Citizen or National

EDUCATION: Bachelor Degree

EXPERIENCE: 4 Years

WILL RELOCATE: No

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: 65,000/yr

HOMEPAGE:

COMMENTS:

HOTSKILLS:

Martin G. Harshman

Objective:

Managerial or technical support position with LAN/WAN design and implementation.

Summary:

I have over 9 years of experience in the IT field. Currently have CCNA

certification.

My responsibilities range from packet level diagnosis to LAN/WAN project

management.

This includes troubleshooting, training, programming, marketing, and technical

support.

Training Courses:

Beginner and Advanced Cisco router configuration Cisco LAN Switch Configuration

Cisco Catalyst 5000 Internetworking and Troubleshooting TCP/IP

Novell 4.1 Administration / Novell Groupwise Public Speaking - Successful

Presentations

TCT LAN/WAN computer based training

Technologies:

TCP/IP applications, Addressing and Routing,Fast Ethernet. FDDI, Hubs,Protocol

Analyzers,

CAT5, cabling, Cisco routers, modems, VLAN's, Switching, ISDN, lease lines, T1,

Fractional T1, Frame Relay, Windows 95, VAX/VMS, Pod, VAX UCX, Microsoft Office

Work experience:

Dana Corporation, Mchenry, Illinois

September 1998

to PresentSenior Network Analyst

* Developed project plan to migrate from DEC bridging environment to Cisco

routed environment including converting all local devices and peripherals (print

drivers, terminal servers, hubs, etc

* Strategic direction, design and implementation of U.S. and Canadian Wide Area

Network on Frame Relay and dedicated lease lines.

* Management, installation and technical support of Cisco routers and switches

in LAN/WAN

* Implementation of Network General Sniffer products including NetXrayand WAN

pod.

* Traffic capturing and packet analysis on TCP/IP and IPX using Sniffer

products.

* Responsible for all video conferencing for Management personnel at Corporate

headquarters

* Troubleshoot all LAN/WAN issues for over 4000 users

* Responsible for all purchasing of network hardware for WAN.

* Ensured all cabling and CAT5 certification throughout LAN/WAN

* Attend meetings with all levels of management

* Update and maintain all documentation for LAN/WAN

November 1996

to September 1998Network Analyst

* Automation or manual tasks to simplify network management.

* Provide technical support for over 4000 users on LAN/WAN

* Responsible for all TCP/IP addresses. Maintain and update corporate database

* Troubleshooting all hardware and software on LAN

* Technical phone support for over 4000 users

* Implementation of all DEC terminal servers and terminals

April 1996

to November 1996VMS Systems programmer

* Maintain and ensure availability of VAX cluster

* Perform all system upgrades on VMS systems

* Maintain DCL batch processing jobs

* Troubleshoot all hardware and software on DEC cluster

* System programming modification and creation

Blue Cross Blue Shield, Chicago, Illinois

August 1995

to April 1996Senior Product Specialist

* Planning and organizing MIS projects

* Maintain and ensure availability of VAX cluster

* Manage user security (UAF) for over 2000 users

* Perform routine backups and restores

* Assist help desk personnel when necessary

* Support ALLIN1 office product suite

* Support Groupwise mail system on Novell LAN

Education:

DeVry Institue of Technology,

Lombard, Illinois

Bachelor of Science

- Computer Information Systems

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