Customer Service Assistant

Diane Odom

Email: ********@****-****.***

Address:

City: Aiken

State: SC

Zip: 29801

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a Certified Nursing Assistant & a Certified Phlebotomy Technician. I am skilled in taking care of patients needs and taking their blood. I help in assisting patients in their daily care needs as well as providing the extra attention that is needed for them to function properly.

Educational Background:

High School Dipolma from AMAN, Aiken SC 1/2001 to 4/2012 (CNA)

High School Dipolma from Aiken Tech, Aiken SC 1/2001 to 12/2012

Job History / Details:

Professional Summary

I am a Certified Nursing Assistant & a Certified Phlebotomy Technician. I am skilled in taking care of patients needs and taking their blood. I help in assisting patients in their daily care needs as well as providing the extra attention that is needed for them to function properly.

Licenses

Certified Phlebotomy Technician & Certified Nursing Assistant

I also have a certificate in Medical Assiatant.

Skill Highlights

CNA Skills include hands-on skills caring for elderly residents in nursing facilities.

I understand how to communicate & interact effectively with patients, families, and healthcare staff.

I implement infection control techniques, perform safety and emergency procedures.

I can also identify resident's rights, perform basic nursing skills, care for cognitively impaired patients.

I can perform personal care needs and provide basic restorative services.

Phlebotomy Technician skills include knowledge of basic anatomy, physiology of organ systems & medical terminology /abbreviations, and special procedures knowledge.

Knowledge of aseptic techniques, infection control knowledge, skin puncture procedures, laboratory procedures containing to skin punctures.

Knowledge of customer service, filling out medical forms, computer skills for the health care field, and professionalism in the office.

Professional Experience

April 2012 to Current

NHA North Augusta, SC

CNA/Medical Assistant

The company NHA provided me with the experience to explore my skills learned in class to the real world of nursing assistant. I learned how to care for the patients as well as getting the up and close experience of medical experience.

Education and Training

2012 AMAN Aiken, SC

CNA

2012 Aiken Tech Aiken, SC

Phlebotomy

My training was at Barnwell County Hospital where I was trained in the lab and work room. I learned how to take the samples as well as how to process them in a timely fashion.

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