Manager Customer

Roy Wickersheim

Email: *********@********.***

Address: ***** ***** *****

City: Huntley

State: IL

Zip: 60142

Country: USA

Phone: 224-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mairon International, Bensenville, IL

12/2009-Present

Operations Manager

Key Responsibilities:

* Manage Air & Ocean operations

* Maintain TSA Security program

* Create and maintain internal standard operations procedures

* Customer relations / invoicing

* Project cargo planning & movement

* Accounts Payable / Receivable

Worldwide Logistic Partners, Inc., Crystal Lake, IL

07/2007-11/2009

Operations Manager

Key Responsibilities:

* Managed Air / Ocean export operations

* Responsible for company obtaining CNS / IATA, C-TPAT & TSA certifications

* Created and maintained internal standard operations procedures

* Company Security Coordinator

* Customer relations / invoicing

* Carrier / Agent rate negotiations

* Project cargo planning & movement

* Carrier Agency import / export operations

Juno Logistics, Itasca, IL

03/2005-07/2007

Operations Specialist

Key Responsibilities:

* Air / Ocean import and export operations

* Streamlined Company`s Ocean Department

* Customer relations / invoicing

* Project cargo planning & movement

Black Hawk Freight Services, Des Plaines, IL

05/2003-03/2005

Operations Coordinator

Key Responsibilities:

* Customer Relations

* OS&D Control

* Audit station proof of deliveries

* Other various duties as assigned

Sun Devil Air Freight, Phoenix, AZ

05/2001-08/2001

Airline Cargo Agent (Airlines: US Airways, ATA, Frontier, Midwest Express, Aero Mexico and Air Jamaica).

Key Responsibilities:

* Customer / Station relations

* Data Entry

* Controlled and maintained facility security

* Supervised warehouse activities

* Loaded and unloaded aircraft

ALG Worldwide Logistics, Bensenville, IL

07/1998-01/2003

Chicago Traffic Coordinator

04/2002-01/2003

(Asked to transfer back to the Chicago station to ensure more efficient operations.)

Key Responsibilities:

* Overlooked all shipments

* Domestic / International operations

* Ensured TSA standards were followed

* Point person for all station conditions

* Supervised warehouse activities

* Dispatched local drivers

Operations Coordinator, Kansas City, MO

10/2001-03/2002

(Asked to transfer to the Kansas City station to share my experience and expertise.)

Key Responsibilities:

* Ran daily operations

* Shipped special commodities / dangerous goods

* Supervised warehouse activities

* Handled profit and loss reports

* Assisted with International business development

Station Manager, Phoenix, AZ

08/2000-09/2001

Key Responsibilities:

* In charge of Arizona station start up

* Conducted and finalized all station transactions

* Negotiated contracts with outsourced vendors

* Developed, implemented and executed standard operating procedures

* Managed sales with small businesses to Fortune 500 companies

* Delegated various responsibilities to station crews

* Supervised warehouse activities

* Trade Show cargo planning & movement

* Customer relations

* Handled other various station tasks as necessary

Operations Associate, Bensenville, IL

07/1998-07/2000

Key Responsibilities:

* Customer relations

* Domestic operations

* Trade Show cargo planning & movement

* Handled warehouse activities

* Cross-trained for International freight movement

* Claims & Collections

* Driver

Patrick BMW, Schaumburg, IL

05/1996-07/1998

Parts Consultant

Key Responsibilities:

* Sold parts to the public, technicians and wholesale distributors

* Input orders for air and daily stock

* Kept perpetual inventory all year round

* Other various duties as assigned

O`Rourke Consulting, Elk Grove Village, IL

08/1994-05/1996

Warehouse & Shipping Manager

Key Responsibilities:

* Controlled incoming and outgoing inventory

* Coordinated shipments with truck and freight systems

* Repaired, updated and refurbished NEC CD-ROM units

* Other various duties as assigned

Schaumburg Honda Automobiles, Schaumburg, IL

05/1989-07/1993

Parts Consultant

Key Responsibilities:

* Sold parts to the public, technicians and wholesale distributors

* Input orders for air and daily stock

* Kept perpetual inventory all year round

* Other various duties as assigned

Computer / Software Experience:

Windows Operating System

Microsoft Word and Excel

All Fed Ex and UPS software

E-Freight

Transoft

IES

Education:

William Rainey Harper Community College, Palatine, IL

General Education

1992-1993

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