Customer Service Sales

Confidential User

Email: ********@*****-*******.***

Address:

City: Hayward

State: CA

Zip: 94541

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented Marketing Manager with excellent problem solving skills and extensive social media marketing experience. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Motivated Inside Sales Representative successful at exceeding metrics measuring outbound call numbers. Remains focused on increasing sales through expert customer outreach.

Educational Background:

High School Dipolma from San Lorenzo High School, San Lorenzo CA 1/2001 to 6/2012 (none)

Job History / Details:

Career Focus

Detail-oriented Marketing Manager with excellent problem solving skills and extensive social media marketing experience.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Motivated Inside Sales Representative successful at exceeding metrics measuring outbound call numbers. Remains focused on increasing sales through expert customer outreach.

Summary of Skills

Conflict resolution

Strong problem solver

Strong interpersonal skills

Multi-line phone proficiency

Insurance processing

Detail oriented

Team leadership

Decisive

High customer service standards

Professional and mature

Works well under pressure

Appointment setting

Self-starter

Scheduling

Strong sales-closer

Available for evening and weekend shifts

Cheerful and energetic

Dependable

Exceeds sales goals

Honest and ethical

Lead follow up

Accomplishments

Accumulated over $4,000 in sales within the first month of operating as a licensed insurance agent.

Managed call flow with up to 10 calls per minute

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Professional Experience

June 2012 to 12/3/2012 12:00:00 AM

American Income Life Insurance company Concord, CA

Life Agent

Responded to all customer inquiries in a timely manner

Provided accurate and appropriate information in response to customer inquiries.

Recommended and helped customers select policy's based on their needs.

Contacted new and existing customers to discuss how their needs could be met with specific policy's and services.

October 2010 to November 2011

HomeTown Buffet Hayward, CA

Waiter, Line server

Assisted co-workers

Assisted diners with seating as needed

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Cleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tables

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

Managed kitchen operations for high grossing, fast-paced fair concession kitchen

Greeted guests and sat them at tables or in waiting areas

Education

12 San Lorenzo High School San Lorenzo High School, CA

High School Diploma

Member of Link crew Club

JV Var Soccer Team

Professional Affiliations

Marcela Barajas 510-***-**** Teacher

Tanny Hoffman 510-***-**** Teacher

Seana Flowers 510-***-**** Teacher

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