Customer Service High School

Gail Daugherty

Email: ********@***************.***

Address:

City: Portland

State: OR

Zip: 97220

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 20 years client interface experience.Dedicated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Jefferson High School, Portland OR 1/2001 to 6/1984 (Math)

Job History / Details:

Professional Summary

Highly enthusiastic customer service professional with 20 years client interface experience.Dedicated to maintain customer satisfaction and contribute to company success.

Core Qualifications

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Energetic work attitude

Markdown/promotional procedures

Inventory control familiarit

Customer service expert

Opening/closing procedures

Great multi-tasking

Adaptive team player

Top performer in customer satisfaction

Experience

July 2003 to May 2012

Target Portland, OR

Guest Service Team Lead

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained numerous new employees quarterly.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

May 1998 to May 2003

Modern Woman Portland, OR

Assistant Manager

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Contributed to merchandising ideas at team sale meetings.

January 1993 to March 1998

Fred Meyer St. Johns, Oregon

Guest Service

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Assisted customers with store and product complaints.

Education

1984 Jefferson High School Portland, Oregon

High School Diploma Math

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