Customer Service Sales

Shirley Dupont

Email: ********@************.***

Address:

City: SAN ANTONIO

State: TX

Zip: 78238

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified and resourceful representative who consistently exceeds company objectives to secure client satisfaction and loyalty. Driven and self-motivated Individual with stellar sales ability and remarkable creativity. Hands-on, client-oriented professional who can help implement creative innovative strategies to deepen client relationship and is dedicated to continuous improvement. Highly enthusiastic customer service professional with 8 plus years client interface experience. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from BBC Christian Academy, San Antonio TX 1/2001 to 5/1996 (Business Administration)

High School Dipolma from Palo Alto, San Antonio TX 1/2001 to 12/2012

High School Dipolma from Allied School of Real Estate, San Antonio TX 1/2001 to 12/2012

Job History / Details:

Summary

Qualified and resourceful representative who consistently exceeds company objectives to secure client satisfaction and loyalty. Driven and self-motivated Individual with stellar sales ability and remarkable creativity. Hands-on, client-oriented professional who can help implement creative innovative strategies to deepen client relationship and is dedicated to continuous improvement.

Highly enthusiastic customer service professional with 8 plus years client interface experience. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights

Cash handling

Detail-oriented

Analytical

Bilingual in Spanish

Active listener

Reliable and punctual

Excellent communication skills

Friendly

Cheerful and energetic

Approachable

Complex problem solver

Behavior management techniques

Dependable

Customer service-oriented

Multi-tasker

Attentive to detail

MS Office proficient

Flexible

Relationship selling

Team leadership

Resolution-oriented

Accomplishments

Named Associate of the Quarter for exceeding all customer service goals. Won Retail Sales Associate of the Month Award in October, December 2002. Fulfilled all supervisory duties when Store Manager was on vacation.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

October 2012 to Current

Luv N Care San Antonio, Tx

Child Care Teacher

Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Frequently substituted in office and classroom areas. Collaborated daily with classroom teachers to keep activities running smoothly.

May 2001 to May 2005

Home Depot San Antonio, Tx

Cashier

Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

August 1999 to May 2005

United Latin Christian Academy San Antonio, Tx

Supervisor

Observed and assessed student performance and kept thorough records of progress. Managed classrooms of 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Worked outside normal hours to be available to answer parent and student questions.

August 2000 to January 2001

Furniture Factory Warehouse San Antonio, Tx

Sales associate

Retained and ensured proper handling and care of 50 existing client accounts. Participated in various incentive programs and contests designed to support achievement of production goals. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions.

Education

1996 BBC Christian Academy San Antonio, TX

High School Diploma

Palo Alto San Antonio, TX

Two years of college Business Administration

Minor in Business. Currently working towards BA.

Allied School of Real Estate San Antonio, Tx

Real Estate License Real Estate Agent License

Working towards becoming a licensed Real Estate Agent in Texas.

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