Customer Service Manager

Kim Coleman

Email: ********@*****-********.***

Address:

City: Jennings

State: MO

Zip: 63136

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional groomer, with management and ownership experience over a period of over nine years. Trained under a certified master groomer. Also extensive veterinary experience, including managing small veterinary practice, Over 25 years total in pet-oriented businesses.

Educational Background:

High School Dipolma from Florissant Valley Community College, Ferguson MO 1/2001 to 5/1995 (General/Art)

Job History / Details:

Professional Summary

Professional groomer, with management and ownership experience over a period of over nine years. Trained under a certified master groomer. Also extensive veterinary experience, including managing small veterinary practice, Over 25 years total in pet-oriented businesses.

Core Qualifications

* Results-oriented

* Good organizational skills

* Excellent customer service,

communication skills, able to

decipher customer desires.

* Proficient in problem solving

concerning customer service

issues.

* Get along with a variety of

people and personalities.

* Able to maintain a clean,

organized work environment

* Well versed in grooming most

all dog breeds and proficient

in cat grooming.

Extensive experience with special-needs and elderly animals.

Experience with behavior challenged animals, patient with same.

Experience

August 2003 to December 2012

Rub-a-Dub-Doggie Fenton, Mo.

Groomer/Owner - groomer

Started new grooming shop with a partner in 2003, Fully trained in bathing and grooming techniques. Split business duties with partner as owner for first six years, until 2009, when I sold my interest to partner, and became grooming employee. I handled almost all customer service, day to day and problem customers.

January 1989 to July 2003

Animal Clinic of Clayton Clayton, Mo.

Office Manager, veterinary practice

Managed practice aside from assisting Dr. in surgery and exams, doing lab tests, animal restraint, retrieving medications. Handled hiring new employees, training new employees, payroll, employee scheduling, and resolving conflict between employees. Go-to person for customer service issues. Ordered supplies, and kept inventory.

Education

Florissant Valley Community College Ferguson, Mo.

General/Art

Have equal to associates degree in terms of class hours completed, but did not all apply towards one degree. Took general ed courses, as well as graphic and fine arts classes.

Contact this candidate