Customer Service High School
Resume:
Dennis J McDermott
Email: ********@***********.***
Address:
City: Alsip
State: IL
Zip: 60803
Country: USA
Phone: 708-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members.
Educational Background:
High School Dipolma from Southern Illinois University, Carbondale IL 1/2001 to 6/1977 (Liberal Arts)
High School Dipolma from Richard J. Daley College, Carbondale IL 1/2001 to 12/2012
Job History / Details:
Summary
Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members.
Highlights
Focus on diverse responsibilities
Interpersonal skills
OSHA regulatory compliance
IL Board of Vocational Training
Certification: Substitute Teaching Certificate
Customer relations specialist
Natural leader
Strong organizational skills
Strong work ethic
Solid communication skills
OSHA certified 10 Hour and 30 Hour Construction Safety and Health
Experience
May 2002 to September 2011
Southwest Airlines Chicago, IL
Customer Service Agent
Provide service to customers, interact to fulfill their experience and to insure their impressions of the company are good, provided ticketing, baggage handling, senior/handicapped care, pet supervision and future travel reservations.
March 1989 to March 1997
Cook County Department of Planning Chicago, IL
Developer
Responsible for 7 million dollar budget from H.U.D.
Provided single family rehabilitation to 30 governmental and non-for profit agencies. Duties included monitoring rehab sites, the construction and bidding process as well as money allocation, and federal compliance.
January 1986 to March 1989
Wrightwood Improvement Association Chicago, IL
Associate
Responsible for grass roots organization liaison between business community and consumers conducted membership drive organized promotional festival that attracted 50,000 consumers over 2.5 days.
December 1979 to December 1984
Richard J. Daley College Chicago, IL
Director of Cooperative Education
Responsibilities included counseling, enrolling, instructing main stream and GED candidates for college courses and employment, serviced over 400 students per year, wrote grants totaling 1,300,000 million dollars.
Job Developer and Director of Student Placements
GED Instructor
Grant Writer
Education
June 1979 Southern Illinois University Carbondale, IL
Bachelor Arts Liberal Arts
June 1977 Richard J. Daley College Chicago, IL
Associate of Arts Business
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