Customer Service Sales

Molly Knowlton

Email: ********@**************.***

Address:

City: St Simons Island

State: GA

Zip: 31522

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking retail management professional versed in all aspects of running both high-end boutiques and factory outlet. Particularly adept at quality customer service while always keeping an eye on the bottom line.

Educational Background:

High School Dipolma from Katharine Gibbs, Boston MA 1/2001 to 5/1968 (Administrative Assistant)

Job History / Details:

Summary

Results-driven retail management professional with sixteen years' experience maximizing profit potential for specialty shops through innovative leadership, creative purchasing, aggressive inventory management and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Works well in diverse team settings, handling multiple tasks to meet important deadlines.

Highlights

Customer Relations

Organizational Skills

Negotiation Skills

Administrative Skills

Conflict Resolution

Research & analysis

Project Management

Computer Proficiency

Experience

March 2008 to October 2012

The Bailey Boys, Inc. St Simons Island, GA

Store Manager

Oversaw daily operations for high-end children's boutique and outlet, including customer service, sales, marketing and advertising, strategic planning and policy development.

Recruited and trained sales associates to drive business and grow customer base.

Drove sales growth by building brand loyalty through customer appreciation programs, strong customer relationships and enhanced customer service.

Maximized profits through efficient purchasing and inventory control.

Managed a motivated, cohesive team of five to seven for optimal productivity.

November 2002 to March 2008

Coldwell Banker/Prudential Amelia Island, FL

Real Estate Sales Associate

Developed successful marketing campaigns for listings.

Built loyal customer base, resulting in repeat sales and referrals.

Successfully negotiated contracts for customers.

Directed closings, developing time lines for attorneys, bankers, inspectors and customers.

Top Sales Agent, Coldwell Banker, 2005

January 1991 to September 2002

The Unusual Shop Amelia Island, FL

Owner/Operator

Directed all daily operations, including financial administration, store operation, customer service, sales, marketing and advertising, strategic planning, employee recruitment and training.

Achieved consistently high profitability by fostering a creative atmosphere that emphasized an interactive shopping experience for the customer.

Created a brand and image unique to the area, resulting in strong customer loyalty.

Winner of "Best Gift Shop on Amelia Island" five times.

Education

1968 Katharine Gibbs Boston, MA

Associate of Science Administrative Assistant

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