Customer Service High School

Gloria Nicholson

Email: ********@***************.***

Address:

City: Connellsville

State: PA

Zip: 15425

Country: USA

Phone: 724-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Strongly committed,great time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Ambitious professionally driven to launch a career in health care administration. Brings valuable experience of knowledge from post secondary technical schooling.

Educational Background:

High School Dipolma from Fayette Vocational Technical LPN School, Uniontown PA 1/2001 to 3/2011 (Nursing)

High School Dipolma from Connellsville Senior High School, Uniontown PA 1/2001 to 12/2012

Job History / Details:

Career Focus

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Strongly committed,great time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Ambitious professionally driven to launch a career in health care administration. Brings valuable experience of knowledge from post secondary technical schooling.

Core Qualifications

Critical thinker

Experience in medical terminology

Excellent research skills

Excellent quantitative skills

Microsoft Word, Excel, PowerPoint

Detail oriented

Planning/coordinating

Professional demeanor

Organizational planning

Charting expertise

Understands medical procedures

Trained in grooming and bathing assistance

Valid PA driver's license

Reliable transportation

Computerized charting specialist

Education and Training

2011 Fayette Vocational Technical LPN School Uniontown, Pa

LPN Certificate Nursing

I graduated nursing school in March of 2011. I did not pass my LPN board exam as of yet.

2009 Connellsville Senior High School Connellsville, Pa

High School Diploma General

Member of National Honor Society

National Honors Award Recipient

3.8 GPA

Accomplishments

Assessment

Executed full patient assessments, including NG and G tubes.

Collaboration

Collaborated with physicians to plan and implement patient care.

Compliance

Maintained compliance with regulatory standards

Family Support

Educated families about procedures, treatment regimens, prevention and care.Documentation

Documented patient intake information.Nursing Supervision

Supervised ancillary staff of 10 on-call nurses.Patient Care

Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.

Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation

Documented patient information obtained from intake interviews.Nursing Supervision

Supervised ancillary staff of 10 on-call nurses. Living Assistance

Served meals, assisted with feeding ambulating and turning and positioning in bed.Custodial Duties

Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers.

Reporting

Prepared regular charts on patient's health related history, medication restrictions and allergies.Diagnostic/Ancillary Tests

Routinely demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and hematology for up to 10 patients per day.OSHA Compliance

Properly disposed of daily biohazard waste in compliance with federal and local regulations.

Patient Education

Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support

Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation

Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication.

Professional Experience

April 2011 to August 2011

Cherry Tree Nursing Center Uniontown, Pa

GPN

Recorded patients' medical history, vital statistics and test results in medical records.Delivered high-quality and compassionate treatment to indigent and low-income patient community.Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.Actively participated in unit-based Quality Assurance Program.Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.Sound, ethical and independent decision-making ability consistent with medical protocols.Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.Utilized strong assessment skills to determine necessary patient care.Took and recorded patients' temperature, pulse and blood pressure.Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

September 2012 to Current

Vertex Smithfield, Pa

CSR

Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.

Achieved high sales percentage with consultative, value-focused customer service approach.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Managed cash stock and inventory balances accurately.

August 2011 to February 2012

Walmart Mt.Pleasant, Pa

Customer Service

Customer Service

Retail

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.

February 2012 to August 2011

You Comfort and Care Uniontown, Pa

Aide

Recorded patients' medical history, vital statistics and test results in medical records.Sound, ethical and independent decision-making ability consistent with medical protocols.Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

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