Manager Customer Service

Tracy L Brant

Email: ********@**************.***

Address:

City: Portage

State: WI

Zip: 53901

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have 15 years experience working in many leadership positions at high volume restaurants and resorts in Wisconsin. I have worked as a server, bartender, hostess, expediter, MOD, Housekeeping Manager and Food and Beverage Manager. I enjoy the daily challenges of working at a restaurant or a resort and have the experience to be not only successful but versatile in taking the most effective role possible each and every day. I am a hard-working, experienced F&B Manager focused on positive results and customer satisfaction. Reliable, conscientious and capable of taking initiative. Customer-focused manager particularly talented in the areas of working side by side with my team. Well-organized and dependable with excellent leadership skills. I have also met the challenges of opening a new restaurant in a resort and building a successful client le base. I would like to take a position as a server or a line position at the next company I choose to work with. I have enjoyed being in management but I have found that working in an front line, hourly position allows me the time to get to know the culture and the atmosphere of the company. I have been most successful when I work my way up versus coming in as a manager. I'm also looking forward to being in touch with customers and I enjoy providing excellent customer service and directly affected their experience and helping to ensure they want to return. I have spent the last 18 months working in the Madison market and have enjoyed it. I look forward to meeting the challenges of serving full-time and being part of a successful front of the house team.

Educational Background:

High School Dipolma from MPTC, West Bend WI 1/2001 to 8/2008 (M.A.)

Job History / Details:

Summary

I have 15 years experience working in many leadership positions at high volume restaurants and resorts in Wisconsin. I have worked as a server, bartender, hostess, expediter, MOD, Housekeeping Manager and Food and Beverage Manager. I enjoy the daily challenges of working at a restaurant or a resort and have the experience to be not only successful but versatile in taking the most effective role possible each and every day. I am a hard-working, experienced F&B Manager focused on positive results and customer satisfaction. Reliable, conscientious and capable of taking initiative. Customer-focused manager particularly talented in the areas of working side by side with my team. Well-organized and dependable with excellent leadership skills. I have also met the challenges of opening a new restaurant in a resort and building a successful clientèle base. I would like to take a position as a server or a line position at the next company I choose to work with. I have enjoyed being in management but I have found that working in an front line, hourly position allows me the time to get to know the culture and the atmosphere of the company. I have been most successful when I work my way up versus coming in as a manager. I'm also looking forward to being in touch with customers and I enjoy providing excellent customer service and directly affected their experience and helping to ensure they want to return. I have spent the last 18 months working in the Madison market and have enjoyed it. I look forward to meeting the challenges of serving full-time and being part of a successful front of the house team.

Skills

Strong customer relationship builder

Ability to handle fast-paced environment

Math calculations aptitude

Ability to handle/resolve problems

Special dietary needs expert

Cash handling

Food production quality knowledge

High level of cleanly kitchen maintenance

Interviewing and training ability

Knowledge of basic food preparation

Menu development skills

Proficiency in inventory and ordering

Proven leadership skills

Reliable, punctual and committed to customer service

Sensitive to cultural diversity

Staff scheduling knowledge

Strong restaurant serving experience

Team-oriented

Well groomed

Willing to work under pressure

Written and oral communication skills

Able to regularly lift/move up to 25-50 lbs

Uses proper sanitation practices

Able to work with hands continuously

Alcohol knowledge

Basic knife skills

Consistently complies with polices and procedures

Proven success in up-selling

Experience

August 2011 to October 2012

Denny's Madison, WI

Food and Beverage Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Optimized profits by controlling food, beverage and labor costs on a daily basis.Built sales forecasts and schedules to reflected desired productivity targets.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Communicated well and used strong inter.

March 2010 to August 2011

Let's Eat Portage, WI

Server

I have enjoyed helping this new restaurant grow.

Created repeat business by developing long-term relationships with regular customers.

Consistently received positive feedback from guests on performance reviews.Supervised and coordinated dining room activities and employee schedules.Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.Enhanced company reputation by providing excellent customer service.

I have enjoyed the every day challenges of a new restaurant and a new team of line staff.

The one on one contact with our customers working as a server has been exciting and has shown me how important every team member is and how every day is a chance to build our customer base.

I have helped meet the challenges of a new serving staff and helped to improve the relationship with the kitchen staff to better serve our customers.

09/2010 to 02/2011

Portage Pizza Hut Pizza Hut of Southern WI Portage, WI

FOH Manager

Worked closely with servers, hostesses and support staff to produce a team environment and increase customer satisfaction in dinning room.Provided coaching, mentoring, and consultation to staff to enhance staff development.

Consistently received positive feedback from guests on performance reviews.Supervised and coordinated dining room activities and employee schedules.

Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.Responsible for coordination of up to 15 servers and FOH staff in restaurant with capacity of 200.

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Enforced safety procedures in accordance with facility policies and government regulations.

Reviewed weekly inventory charts and recorded facility needs.Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.

07/2008 to 08/2010

Great Wolf Lodge Wisconsin Dells, WI

Food and Beverage Manager

Successfully initiated and implemented the opening of a Pizza Hut Express.

Created repeat business by developing long-term relationships with regular customers.

Won "Manager of the quarter".

Supervised and coordinated dining room activities and employee schedules.Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.Managed food and produce receiving process with 100 percentage accuracy.Supported all kitchen operations when chef was absent.Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.

Maintained daily cleanliness of broiler and fryers.

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.

04/2007 to 06/2008

Wisconsin Dells, WI

Public Area Manager/ Nyumba Luxury Kondo Manager

Daily operations of all departments.

Restructuring SOP's for each department.

Keeping inventory for all departments and maintaining equipment.Hiring and interviewing associates.

Worked as a floor manager and cross-trained in all departments of resort.

Worked as an MOD.

Weekly meetings with vendors and negotiated pricing.

Worked to ensure each and every guest was treated as a VIP.

Worked in a face pasted environment in every department including Guests Services, Food and Beverage, Central Reservations, Housekeeping, Activities, Banquets and Public Area.

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