Customer Service Sales

Andrea K Slawson

Email: ********@************.***

Address:

City: St Joseph

State: MO

Zip: 64505

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Lafayette High School, St Joseph MO 1/2001 to 5/1996 (general)

Job History / Details:

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Courteous demeanor

Energetic work attitude

Adaptive team player

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Quality Communication

Interacted with 150 affiliate restaurants in midwest region, ensuring reliable and high-speed delivery to franchisee.

Work Experience

February 2010 to October 2012

54th St Grill and Bar St Joseph, MO

Server

Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Trained 15 new employees quarterly.

April 2009 to May 2010

Shamrock Inn St Joseph, MO

Bartender

August 2008 to April 2009

Triumph Foods St Joseph, MO

Laborer

May 2006 to August 2008

Red Transportation and Logistics Elwood, KS

Assistant Director of Logistics

Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.

August 2003 to May 2005

Valley Food Services St Joseph, MO

Lead Customer Service Representative

Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Trained 5 new employees quarterly.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background

1996 Lafayette High School St Joseph, MO

GED general

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