Manager Customer Service

Confidential User

Email: ********@**************.***

Address:

City: Clover

State: SC

Zip: 29710

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated, energetic Manager with extensive knowledge related to enhancing performance, improving quality, reducing costs, and generating sustainable revenue gains. I am skilled at building strong relationships with customers, suppliers, and employees. I have also developed solid experience managing multiple projects including continuous improvement, capital expenditure, and operational excellence initiatives.

Educational Background:

High School Dipolma from The University of Akron, Akron OH 1/2001 to 5/2011 (Business Administration)

Job History / Details:

Professional Profile

Dedicated, energetic Manager with extensive knowledge related to enhancing performance, improving quality, reducing costs, and generating sustainable revenue gains. I am skilled at building strong relationships with customers, suppliers, and employees. I have also developed solid experience managing multiple projects including continuous improvement, capital expenditure, and operational excellence initiatives.

Areas of Expertise

Team Building, Training, & Motivating

P & L Management and Analysis

Excellent Problem Solving Skills

Sourcing and Supply Chain Management

Strategic Business Planning

Margin/Profit Improvement & ROI

Certified Internal Process Auditor

Strong Verbal & Written Communication Skills

Professional Experience

January 2001 to Current

King Machine Charlotte, N.C.

Vice President of Operations

Successfully direct all production operations and supply chain initiatives for this global supplier with three manufacturing plants in two states. Lead a multi-disciplined staff of 125 employees covering three shifts through six direct reports. Administer all sales orders through the pricing, scheduling, procuring, and outsourcing functional departments while maintaining a strong working relationship with a diverse global customer base. My staff and I have developed a strong reputation for high quality standards and exceptional customer service under my direction.

Previous Positions Held With This Company:

General Manager

Programming Manager

CNC/ CAD-CAM Programmer

Core Accomplishments

Business Development:

Successfully increased sales by $1.3M in 2012 with new customer development initiative.

Achieved the highest possible vendor rating from Bridgestone Tire and Rubber in the second quarter of 2012.

Reduced the product cycle time for a key component by 40 percentage in 2012.

Increased production capacity by 18 percentage in 2012 while maintaining 2011 staffing and capital equipment outlays.

Successfully negotiated the last two frame contracts with the company's second largest customer resulting in a 1 percentage and 4 percentage price increase respectively.

Staff Development:

Successfully recruited and trained 77 percentage of the new production workforce in 2011 due to employee losses to a competing industry in Charlotte, N.C.

Reduced employee turnover by 60 percentage by the end of the second quarter in 2012.

Project Management:

Initiated and directed a cost savings project in 2010 that reduced raw material consumption by 50 percentage and resulted in $300K in annual savings.

Directed the implementation of new ERP software that automated order entry, purchasing, inventory management, scheduling, and shop floor job costing (2011 -2012).

Integral part of the management team that successfully implemented I.S.O. 9001:2008 total quality management system (2008).

Implemented new machinery and programming technology in 2006 that increased production by 40 percentage and reduced lead times by 60 percentage (Akron, Ohio plant).

Education

2011 The University of Akron Akron, Ohio

Bachelor of Science Business Administration

Summa Cum Laude

Beta Gamma Sigma (International Honor Society for Collegiate Schools of Business)

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