Sales Customer Service

Robin Ferguson

Email: ********@**************.***

Address:

City: Chesterfield

State: VA

Zip: 23832

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly organized Account Executive with 23 years in inside and outside sales. Innovative and attentive to details with outstanding follow-through. Enthusiastic Account Executive with expertise in new revenue streams, sales and marketing and corporate presentations. Outside Sales Representative skilled in building relationships. negotiating and closing sales. With experience instructing clients about new technologies. Expertise in distribution, retail and corporate environments.Dedicated Account Executive who is a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service.

Educational Background:

High School Dipolma from Reid High School, Long Beach CA 1/2001 to 6/1982 (Advanced Computer Certification)

Job History / Details:

Summary

Highly organized Account Executive with 23 years in inside and outside sales. Innovative and attentive to details with outstanding follow-through.

Enthusiastic Account Executive with expertise in new revenue streams, sales and marketing and corporate presentations.

Outside Sales Representative skilled in building relationships. negotiating and closing sales. With experience instructing clients about new technologies.

Expertise in distribution, retail and corporate environments.Dedicated Account Executive who is a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service.

Highlights

Trained in business development

National account management

Team building expert

Winner's Circle Award

Brand awareness development

Accomplished in relationship selling

Sales Associate of the Month Award

MS Office proficiency

Experience

January 2012 to Current

Sprint Glen Allen, Virginia

Public Sector & General Business Account Executive

Exceeded targeted sales goals by 17 percentage .

Surpassed annual quota by 26 percentage .

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Attended trade shows and sales conferences.

Taught potential clients about products through seminars and other special events.

Responded to all customer inquiries in a timely manner.

Used networking opportunities to create successful, on-going business relationships.

Planned and organized routes within territory to maximize efficiency and time in the field.

Created strategies to develop and expand existing customer sales, which resulted in a 16 percentage increase in monthly sales.Created strategies to develop and expand existing customer sales, which resulted in a 26 percentage increase in monthly sales.

January 2004 to December 2011

USA Mobility Richmond, VA

Account Manager/Assistant Office Manager & Trainer

Negotiated services and equipment contracts for Sprint, TMobile wireless voice and data solutions.

Researched company backgrounds to prepare customized proposal of wireless office products needed.

Presented benefits and solution options to potential and current clients.

Initiated, organized and maintained account relationships with several Fortune 500 companies in Richmond. (I.e. MCV/VCU, HCA, Nabisco, Mead/Westvaco, Bon Secours)

Consistently at 100 percentage of quota in sales/revenue each month.

Ordered supplies, calculate sales standings and handle training & motivation for new employees.

Manage IT functions for the branch office.

Handle all customer complaints and issues for entire account base.

Researched all competitors networks and coverage.

Set up and facilitated team meetings, product training and industry knowledge.

Travel 60 percentage of the month within base territory.

Generate several reports using customer data to review with customer.

Work close with technical team to minimize impact to customers when outages occurred.

October 2002 to January 2004

Hello, Inc Richmond, VA

Account Executive / Trainer

Responsible for a territory that produced over $100,000 in net monthly revenue.

Conducted and demonstrated knowledge training of Sprint, Ntelos and TMobile services for all new accounts.

Administered presentations fort all products for customers and new employees.

Resolved customer service issues, maintained data base and generated status reports.

Monitored and corresponded with entire customer base on a consistent basis.

Worked closely with accounts payable to ensure no interruptions of service for all customers in my base.

Answered customers' questions regarding products, prices and availability.

Attended trade shows and sales conferences.

Planned and organized routes within territory to maximize efficiency and time in the field.

Maintained friendly and professional customer interactions.

October 1996 to October 2002

Raychem Corporation Earth City, MO

SAP Corporate Trainer/Field Sales Coordinator

Responsible for North America distributor training on SAP accelerated integrated systems.

Set up all my training schedule and trained over 10 major Raychem distributors over 30 branches.

Traveled 70 percentage of the month throughout North America, Canada.

Scheduled all travel arrangements, appointments, and tracked heavy client activity.

Created all training documents and handouts.

Set up quarterly regional meeting, activities and all travel arrangements for 9 employees.

Coordinated and distributed material safety specs for entire Mid Atlantic customer base.

On site product training and demonstrations.

Filled out monthly reports for all completed training.

October 1994 to October 1996

AE Petsche Company Irvine, CA

Inside Sales Coordinator

Grew sales more than 10 percentage over expected quota.

Handled both strategic and key accounts.

Worked closely with outside sales and corridinated cross reference and aSCD product selections.

Developed Bi-Weekly activity reports for quoting, processing and monitoring.

Attended and set up trade shows.

Ensured hig level of customer service by implementing a customer survey.

In depth training on wire and cable, heat exposure, soldering and compatible products.

Conducted all new hire training.

October 1989 to October 1994

Insulectro Lake Forest, VA

Inside Sales Coordinator/Purchasing Agent

Responsible for the largest territory on the West Coast for Aerospace and Defense.

Continually in the top 3 positions in sales company wide.

Received award for top profit margin.

Handled all cross-reference and specifications to meet customer requirements.

Completed and executed all technical training class requirements on all product lines.

Expedited and ordered all raw materials.

Worked closely with all vendors on pricing, new products and shipping rates.

Attended trade shows.

Education

Reid High School Long Beach, CA

GED Advanced Computer Certification

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