Customer Service Training

Gaspar Marino

Email: *********@********.***

Address: ***-********* ******

City: Brooklyn

State: NY

Zip: 11215

Country: USA

Phone: 347-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gaspar Marino

496 President Street, Apt. 1 Phone: 347-***-****

Brooklyn, NY 11215 Email: *********@********.***

Customer Service Professional

CONSCIENTIOUS DEPENDABLE KNOWLEDGEABLE

Qualified and ethical business professional with solid experience providing customer support services in a variety of fast-paced environments. Ability to problem-solve under the most challenging of circumstances. Willingness to learn from superiors and peers, while paying close attention to detail. Well-honed skills acting as a liaison and building lasting relationships with customers and co-workers alike. Excellent interpersonal, organizational, verbal and written communication skills. Looking to utilize my background in customer support in a position with an organization that values dedication and a proven track record of success. Extensive training as an unarmed security professional. Tri-lingual: English, Spanish, French.

Areas Of Expertise

aa Customer Service

aa Time Management

aa Strategic Planning

aa Organizational Support

aa Microsoft Office

aa Excellent Interpersonal Skills

aa Problem Solving

aa Project Management

aa Database Management

aa General Correspondence

aa Maintain Filing Systems

aa Client Relations

Key Skills Assessment

Customer Service Support aaa Work with organizations on a contract hire basis, provide operational administrative support, sustain positive and productive relationships with clients and respond quickly to the needs of clients as well as staff. Key point of contact for customers; act as liaison between company and clients.

Issue Resolution- Ability to identify issues, develop alternatives, and collaborate with peers to initiate corrective action in a professional and timely manner.

Administrative aaa Strategically multi-task when priorities are changing. Create an organized system of tasks so that every goal is achieved. Create positive rapport in client/customer/vendor interactions with a friendly attitude. Comfortable working in challenging, high-volume, deadline-driven environments.

Professional Experience Summary

Lex Reporting Service, New York, NY 2002 - 2012

Court Reporter/Voice Writer

Theatre Service Americana, New York, NY 1997 - 2001

Customer Service Ticket Agent

Education & Certifications

Christine Valmy International School of Beauty, New York, NY, Certification in Professional Make-Up Artistry (2012)

New York Institute, New York, NY, Court Reporter and Paralegal Training (2002)

Brooklyn College, Brooklyn, NY, Bachelor of Arts Psychology/Sociology (1975)

Valid New York State Security License (8 hr and 16 hr Certification), Metal Detection, Anti-Terrorism, Homeland Security Training, CPR, First Aid, Fire Guard F-01 Training

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