Customer Service Manager

Ron Naples

Email: ********@**-********-********.***

Address:

City: Richmond

State: CA

Zip: 94805

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a visual merchandising manager position with a home or fashion retailer. Results oriented manager with over 20 years leadership in visual merchandising, buying, interior design, sales and customer service. Successful in hiring and training dynamic teams who demonstrate the strong design and merchandising skills that is critical for company success. Leverages an in depth knowledge of the home furnishings and fashion retail industry in front-of-the-house and back-of-the-house operations. Contributes new and innovative ideas. Approaches presentations with a wow factor but at the same time makes them easily accessible and maintained. Proven effectiveness in decision making. Remains calm and collected in high-pressure situations and determines appropriate solutions in a timely manner. Boosts company revenue with insight on marketable products and potential growth opportunities. Entrepreneurial, self motivated. Strong strategic-planning and multitasking skills. Excellent written, oral and interpersonal communication skills. Computer literate in MS Word 2007, MS Word 2003 (Word, PowerPoint, Excel).

Educational Background:

High School Dipolma from Contra Costa College, San Pablo CA 1/2001 to 6/1987 (Interior Design)

High School Dipolma from LA Recording Workshop, San Pablo CA 1/2001 to 11/2012

High School Dipolma from Contra Costa College, San Pablo CA 1/2001 to 11/2012

High School Dipolma from Edwin O. Smith High School, San Pablo CA 1/2001 to 11/2012

Job History / Details:

Professional Profile

Seeking a visual merchandising manager position with a home or fashion retailer. Results oriented manager with over 20 years leadership in visual merchandising, buying, interior design, sales and customer service. Successful in hiring and training dynamic teams who demonstrate the strong design and merchandising skills that is critical for company success. Leverages an in depth knowledge of the home furnishings and fashion retail industry in front-of-the-house and back-of-the-house operations. Contributes new and innovative ideas. Approaches presentations with a wow factor but at the same time makes them easily accessible and maintained. Proven effectiveness in decision making. Remains calm and collected in high-pressure situations and determines appropriate solutions in a timely manner. Boosts company revenue with insight on marketable products and potential growth opportunities. Entrepreneurial, self motivated. Strong strategic-planning and multitasking skills. Excellent written, oral and interpersonal communication skills. Computer literate in MS Word 2007, MS Word 2003 (Word, PowerPoint, Excel).

Work Experience

October 2003 to Current

M spa San Francisco, CA

Massage Therapist*

Provides professional massage therapy in accordance with spa policies and procedures

*Obtains basic medical history for each client, assesses any problems or health conditions and suggests appropriate therapy

Properly uses and maintains treatment rooms. Upholds the standards of sanitation and sterilization by law

Excellent time management, verbal and written communication skills

*Promotes and up-sell products and services

Assists spa in activities such as staff meetings, promotions, housekeeping duties.

Maintain and increase knowledge of bodywork treatments by attending in-house instruction, and education/training classes

*Role model, repeat clientele, exemplary customer service

February 1999 to December 2004

Woodworks Furniture Fremont, CA

Accessory Buyer* and Visual Merchandising Manager

*Followed company policies and procedures

*Influenced overall design and flavor of stores

*Worked closely with furniture buyers

*Attended seminars, trade shows, events

*Shopped showrooms, catalog's, Internet

*Quoted specifications, presented written proposal and oral requests

*Negotiated terms, prepared bids and opened accounts

*Ordered merchandise, authorized payment invoices

*Inspected quantity and quality of items received, reported missing and damaged merchandise, problem solved orders

*Maintained manufacturer and representative data base

*Created vendor code, SKU numbers, description, price

*Monitored inventory of 8 stores

*Able to identify best sellers and key items, facilitated flow of merchandise through markdowns and transfers according to demographics

*Consulted with advertising on promotional programs

December 1996 to December 1998

Saks Fifth Avenue Danville, CA

Visual Merchandising Manager*

*Followed company policies and procedures

*Efficiently hired, trained and supervised VM staff

*Communicated merchandising directives via phone, email, regular meetings

*Created seasonal departments, props, themes

*Assembled and adequately utilized display fixtures

*Maintained and replenished as necessary

*Kept abreast of current fashion trends for cutting edge window presentations

*Mannequin stylist, set designer, floor and space planner

*Synchronized signage and graphics to coincide with advertising promotions

January 1993 to January 1997

Breuners Pleasant Hill, CA

Interior Designer* and Visual Merchandising Manager

*Followed company policies and procedures

*Presented floor plans, elevations, color charts and fabric swatches to clients to creatively communicate design intent and direction

*Programmed client's approval from schematic design to project document phase and installation

*Maintained accurate specifications for each assignment to ensure clients expectations were reflected correctly

*Successfully assisted clients in furniture and accessory selection according to preference and budget allowance.

*Reviewed scope of work, total costs and adherence to schedules.

March 1989 to January 1993

Macys Richmond, CA

Visual Merchandising Manager and Sales*

*Followed company policies and procedures

*Knowledge of ready-to-wear men's and home fashions

*Able to provide personal recommendations by describing features, use and care of merchandise.

*Opened and closed cash register, accurately completed all financial transactions for purchases, kept an orderly appearance of the counter area and maintained supplies

*Consistently aware of all advertisements and promotions

*Participated in store meetings, training and inventory

*Role model, exceeded sales goals, exemplary customer service.

Education

2004 National Holistic Institute Emeryville, California

Certified Massage Therapist Massage Therapy

1992 LA Recording Workshop Los Angeles, California

Associate of Science Recording Arts

1987 Contra Costa College San Pablo, California

Associate of Arts Interior Design

1977 Edwin O. Smith High School Storrs, Connecticut

High School Diploma

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