Customer Service High School

Jacquelyn Jacobs

Email: ********@*********.***

Address:

City: Eastover

State: SC

Zip: 29044

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Lower Richland High School, Hopkins SC 1/2001 to 5/2009 (Marketing)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Exceptional customer service

MS Office proficient

Sales expertise

Strong sense of banking ethics

Inventory management background

Strong work ethic

Organized

Team player

Energetic

Approachable

Friendly

Excellent communication skills

Accomplishments

Consistently achieved meeting daily goals in sales.

Fielded and processed up to 70 calls per day.

Monthly winner of the lowest average handle time award.

Exceeded corporate target for customer satisfaction for 3 months in a row.

Experience

September 2011 to Current

Wells Fargo Columbia, SC

Phone Banker 1

Properly directed inbound calls in phone queues to improve call flow.

Built customer loyalty by insuring a follow-up calls for customers who reported product issues.

Developed effective relationships with all call center departments through clear communication.

Addressed customer service inquiries in a timely and accurate fashion.

Demonstrated mastery of customer service call script within specified timeframes.

Provided accurate and appropriate information in response to customer inquiries.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

June 2007 to April 2012

Manhattan Virginia Beach/ Columbia, VA/SC

Sales associate

Maintained knowledge of current policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card transactions.

Guided customers in choosing items that reflected personal style and shape.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Replenished floor stock and processed shipments to ensure product availability for customers.

Key Holder

January 2011 to September 2011

Teleperformance Columbia, SC

Customer Service

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Properly directed inbound calls in phone queues to improve call flow.

Education

2009 Lower Richland High School Hopkins, South Carolina

High School Diploma

Member of Latin Club

Member of Dance Club

Computer and Science Academic Achievement Award

Fashion Merchandising Academic Achievement Award

3.4 GPA

Training in Customer Service

Training In Money Management

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