Management Project

Jennifer Olson

Email: ********@**-********-********.***

Address:

City: Marengo

State: IA

Zip: 52301

Country: USA

Phone: 319-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Service Coordinator/Supervisor adept at public and community relations, staff development and project management as well as experienced at directing administrative and personnel matters in a 24/7 care facility for Mentally Ill & Handicapped clients. Strong problem-solver with excellent time management skills.Strong problem-solver with excellent time management and organizational skills.

Educational Background:

High School Dipolma from University of Iowa, Iowa City IA 1/2001 to 12/2006 (Fine Arts)

Job History / Details:

Professional Summary

Dedicated Service Coordinator/Supervisor adept at public and community relations, staff development and project management as well as experienced at directing administrative and personnel matters in a 24/7 care facility for Mentally Ill & Handicapped clients. Strong problem-solver with excellent time management skills.Strong problem-solver with excellent time management and organizational skills.

Education and Training

2006 University of Iowa Iowa City, Iowa

Bachelor of Arts Fine Arts

Skill Highlights

Staffing management ability

Proven patience and self-discipline

Motivation techniques specialist

Confident public speaker

Conflict resolution

Government relations knowledge

Patient-oriented

Personal and professional integrity

Financial aptitude

Relationship and team building

Sound decision making

Staff training and development

Effectively influences others

Cultural awareness and sensitivity

Critical thinking proficiency

Fundraising and major donor development

Professional Experience

August 2008 to Current

Optimae LifeServices, Inc Marengo, IA

Service Coordinator

Carefully selected, developed and retained qualified staff, as well as trained 14-18 new staff annually.

Evaluated patient care procedural changes for effectiveness.

Created annual goals and objectives and made recommendations to improve/obtain goal completion.

Administered, directed and coordinated the activities of the agency to include multiple community blood drives, food drives, drives to obtain requested supplies for other non-profit organizations, and positive community involvement of consumers, as well as community events focused on positive community relations with the company.

Served as liaison between management, clinical staff and the community.

Cooperated with other health related agencies and organizations in community activities.

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Jumped in to fill gaps for on call rotation when necessary.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Monitored the support staff and operation of support departments to ensure that resident needs were met and facility was properly maintained.

Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.

Organized and led weekly personnel meetings with other service coordinators & team leaders.

Observed strict confidentiality and safeguarded all patient-related information.

Reviewed and approved time cards for processing by payroll department.Routinely evaluated the overall resident care within the facility and diligently enforced high standards.

Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.

Planned and organized staff development and orientation programs for community support services.

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