Lisa Mannion

Email: abpsnn@r.postjobfree.com

Address:

City: Fountain

State: CO

Zip: 80817

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

IT specialist versed in applications processing, first level problem resolution and mainframe systems maintenance.

Educational Background:

High School Dipolma from Denver Technical College, Colorado Springs CO 1/2001 to 1/1999 (Computer Business Programming)

Job History / Details:

Career Overview

IT specialist versed in applications processing, first level problem resolution and mainframe systems maintenance.

Qualifications

Strong analytical skills

Optimizing and performance tuning

Excellent problem solving skills

Proficiency in TCP/IP protocols

Proficient in Structured query language (SQL)

RACF Administration Expert

Strong collaborative skills

Document management

Customer needs assessment

Expert Documentation/Technical Writer

Software Life Cycle Management

Experienced in Quality Analysis

Release/Change Management

Tivoli Ticketing System

Infoman Ticketing System

Remedy Ticketing System

Network Data Mover(NDM)

TCP/IP

Microsoft Office Suite

Work Experience

December 2002 to November 2010

Worldcom/Verizon Colorado Springs, CO

Systems Analyst

Provide Customer Assistance as needed.

Monitor, research and analyze batch production processing for Billing Applications

Work independently with minimum supervision, scheduling/juggling priority projects as needed

Monitor and help ensure delivery of over $800 million in Consumer billing monthly

Perform Testing of new code, analyzing program abends, runtimes and output against production data.

Update Testing webpages as needed utilizing HTML, ASP

Perform RACF Functions

Implement permanent code fixes to production environment utilizing JCL, Syncsort, Fileaid or Eztrieve

Work closely with Development analyzing processing/programming issues

Implemented automation to many manual process, saving manual hours and time

July 1995 to December 2003

MCI/Worldcom Colorado Springs, CO

Production Support/Systems Analyst

Perform Mainframe System maintenance per established procedures

Monitor and adjust workload balancing using Thruput manager

Investigate and first level contact for workload scheduling issues via CA-7, ISPF, Thruput Manager

Monitor, research and analyze batch production processing for company wide applications

Open problem tickets and track as needed, referring to second level support when necessary

Trained new support team members

Integrated JCL, Easytrieve, and SAS to make automate several manual processes

Suggested and implemented thorough documentation of procedures

Education and Training

1999 Denver Technical College Colorado Springs, CO

Associate of Science Computer Business Programming

3.8 GPA

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