Sales Customer Service

Bob Ansley

Email: abpsms@r.postjobfree.com

Address:

City: Arvada

State: CO

Zip: 80004

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Inside Sales Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. I possess excellent oral and written communication skills and have acquired extensive knowledge of HVAC systems and products.

Educational Background:

High School Dipolma from Los Alamos High School, Los Alamos NM 1/2001 to 6/1980 (Mathematics, Science)

Job History / Details:

Summary

Talented Inside Sales Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. I possess excellent oral and written communication skills and have acquired extensive knowledge of HVAC systems and products.

Highlights

Strong organizational skills

Team player

Strong work ethic

Solid communication skills

Specializes in all HVACR brands and products

Hydronic controls and pumps

Hot water/steam control valves

System sizing/selection

Troubleshooting

Skilled in major refrigeration components

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed. Utilized Gordon Graham instruction on clearing dead inventory dollars from stock, and implemented "day's work in a day" philosophy by ensuring all product inventory back in proper location by day's end.

Purchasing

Located required product for customers and completed purchase orders as necessary.

Training

Responsible for providing training and guidance to new employees, instructing them on proper counter sales procedures, including credit memos, purchase orders and ship outs.

Attended numerous training classes:

Honeywell gas and ignition, Basic Pneumatics, Bell and Gossett pumps, Taco pumps and accessories, Boiler low water cut-offs and safety controls, Flame Safeguard controls, Relay Logic and Wiring, Tecumseh and Copeland Compressor sizing and selection, Sporlan and Alco Refrigeration Specialties, and Dupont Refrigerants.

Experience

November 1998 to March 2010

Charles D. Jones & Co., Inc. Denver, CO

Inside Sales

Assisted in training to help employees maintain and improve job skills. Developed a 5-page training manual for new employees.

Led the counter sales team in technical knowledge and ability to assist our contractor customers. Instructor for contractor classes presented at our location including Basic Wiring and Relay Logic, and Spark/Hot Surface Ignition Systems. Proctor for ESCO EPA Section 608 & 609 from 2007 - 2010, with a typical class size of 20 students.

March 1998 to November 1998

Rugged Enterprises Westminster, CO

HVACR Technician/Installer

Performed required troubleshooting, service, and installation of furnaces, water heaters, boilers, air conditioners, and refrigeration condensers and evaporators. Fabricated ductwork, copper and gas piping on-site, and performed inspections prior to start up. Performed several CFC refrigerant changeouts to environmentally safe HCFC's. Adept at copper soldering/brazing techniques and the use of instruments and multimeters required to perform task.

February 1994 to October 1997

Charles D. Jones & Co., Inc. Denver, CO

Inside Sales

Top salesman every year and honored on the Million Dollar Club plaque, with sales of $1.1 million to $1.4 million. Kept up with product advancement and technical expertise in heating, hydronics, and refrigeration fields and products. Perfected my customer service skills and was able to utilize all departments in our company in order to assist broad range of customer requests. Refined my oral and written communication skills.

May 1992 to February 1994

Sid Harvey Industries Denver, CO

Inside Sales

Wholesale competitor of Charles D. Jones & Co., Inc. Learned new refrigeration manufacturers and acquired extensive knowledge of their products and offerings. Gained more knowledge of gas products during heating season and became more focused on boilers and hydronics, including pumps and circulators.

May 1984 to January 1992

Charles D. Jones & Co., Inc. Denver, CO

Inside Sales, Warehouse Manager

Parts Driver, Shipping and Receiving Clerk, and Warehouse Manager from 1984 - 1986. Filled branch transfers, received inventory, noted and corrected discrepancies in Purchase Orders. Assisted in yearly inventory counts. Maintained employee logs including sick days and vacation time. Began as Inside Sales Counter Associate in 1986, learning the HVACR industry and customer service skills required. Trained in environmental controls, ignition systems, hydronics and air conditioning. Set record sales for store and joined the Million Dollar Club with sales over $1,000,000 in 1990 and 1991.

Education

1980 Los Alamos High School Los Alamos, NM

High School Diploma Mathematics, Science

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