Amber Rhoten

Email: abpsm8@r.postjobfree.com

Address:

City: Tyler

State: TX

Zip: 75701

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a full time position, that will utilize acquired skills, and offer growth potential.

Educational Background:

High School Dipolma from Grace Community high school, Tyler TX 1/2001 to 9/1999 (high school)

Job History / Details:

Career Overview

To obtain a full time management position, that will utilize acquired skills, and offer growth potential.

Awards

Tyler Chamber of Commerce customer service award 2009

Work Experience

January 2010 to Current

Silverleaf Resorts-The Villages Flint, TX

SSM-

Responded to ROS complaints.

Created the schedule when needed.

Helped train new employees.

Update the TV matrix.

Update the Orkin and Maxstel books to match the RDP system, as well as maintaining the a/c log.

Enter all MSP issues, as well as close them out on Mickeys checklist and move them to the appropriate categories.

Revised entire a/c ticket history to reflect assets, and currently working on the appliances.

Process reports- Opening, closing, individual room reports...

Assisted with the monthly sales report.

Assist members with special request, or complaints and resolve any concerns

AS400- moving reservations, booking complimentary stays, bringing units up/down, removing or adding sales blocks.

May 2009 to March 2010

Candlewood Suites Tyler, TX

CSR

Booking reservations

Checking guests in and out

Kept record of room availability and guest accounts

Posted all charges to guest accounts including Direct Bill accounts.

Resolved customer questions, issues and complaints.

Running daily reports, as well as night audit reports

Dispatched housekeeping or maintenance when needed for guest

Operating cash register

April 2006 to September 2008

Suddenlink Communications Tyler, TX

Accounts Payable Clerk II

Processed purchase orders and invoices for payment

Assisted with PO match exception report

Set up templates

Vendor maintenance backup-adding vendors,correcting and updating information

Vendor research-looking up payment history, and answering all vendor questions

Handled all travel expense reports for my location and processed for payment

P-card statements and JE's

Coded invoices

Balanced batch summary reports for verification and approval.

Conducted month-end balance sheet reviews and reconciled any variances

April 2003 to April 2006

Wingate Inn Hotel Tyler, TX

Front desk manager

Trained GM and employee's in Tyler and in Longview

Created contracts contracts for group reservations and meeting spaces

Maintained all collections, credit card charge backs and fraud issues

Accounts receivable- posted all payments to guest accounts

Month end reports and inventory

Interviewed, hired and trained new quality customer service representatives.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained housekeeping reports and weekly room inspection log

Ordered all supplies

Daily deposits and reviewed night audit reports

Completed weekly payroll - E time system

May 2002 to April 2003

Lake of The Woods Flint, TX

Front Desk Manager

Created weekly work schedule

Effectively communicated with team members to maintain clearly defined expectations.

Accounts payable-set up new vendors, and created guest accounts

Daily deposits and reports, as well as payroll.

Monthly inventory

Created Weekly activity schedule

Coordinated special events and booked entertainment

Ordered new merchandise for the retail store and snack bar

Oversaw all reservations coming into the resort.

Created training manual

Interviewed, hired and trained new employees

Addressed negative customer feedback immediately

April 1999 to May 2002

The villages Resort Flint, TX

Assistant Activity Director/ Front desk Clerk

Overseeing and scheduling activity center, grill and swimming pool employees

Creating weekly activity schedules and booking entertainment

Overseeing the Kids Club program

Weekly property tours for safety violations

Completing month end reports and inventory

Responding to guest complaints and concerns

Checking members in and out

Booking reservations, comp stays, moving reservations, putting units down, f/t accounts, charging guest accounts

Core Strengths

Strong organizational skills

Opening/closing procedures

Hospitality expertise

Microsoft Word, Excel, PowerPoint

Strong work ethic

Team management

Focused on customer satisfaction

Skilled multi-tasker

Scheduling

Deadline-oriented

Self-directed

Computer-savvy

Resourceful

Customer service-oriented

Invoice processing

Filing and data archiving

Effective time management

Front desk training

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