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Customer Service Quality Control

Location:
Oldsmar, FL
Posted:
November 30, 2012

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Resume:

Title:Special Loans Analyst

abpsks@r.postjobfree.com

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NAME: Beata Apatoczky

ADDRESS: **** ****** ******

CITY: Oldsmar

STATE/PROVINCE: FL

ZIP/POSTAL CODE: 34677

COUNTRY: USA

EMAIL: abpsks@r.postjobfree.com

PHONE:

CANDIDATE ID: 220192

CITIZENSHIP: US

Citizen

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: Open

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED:

HOMEPAGE:

HOTSKILLS: Manager

ESUME

Beata M. Apatoczky

4930 POINTE CIRLCE

OLDSMAR, FLORIDA 34677

PHONE 727-***-****

E-MAIL abpsks@r.postjobfree.com

Education1971

- 1973 York College of Pennsylvania York, Pennsylvania

Liberal Arts

1985-1986 Thompson Institute Harrisburg, Pennsylvania

Computer Programming

Professional Experience

2000

- PresentHousehold International Tampa, Florida

Special Loans Analyst

Reviewing and correcting loan errors, adjusting bills,

auditing accounts. Quality control of boarded loans for both Adjustable Rates

loans and Equity Line of Credit loans. Entering 2nd control changes for

Adjustable Rate Loans. Assist customer service department for overflow calls.

Escrow Analysis, reviewing and maintaining customer escrow accounts. Collecting

and/or refunding or escrow funds for individual accounts. Adjusting payments,

refunding overages, collecting for insufficient funds in the escrow account

funds. Verify Insurance and Tax bills with Insurance agencies and local tax

offices in order to establish and maintain escrow accounts. Research escrow

questions from homeowners.

1999

- 1999ACS, Inc Mechanicsburg, Pennsylvania

Second Level Help Desk Assisted civilian and military customers with IP as

well as SNA connectivity. Opened incident reports, trouble shooting coordinated

with end users, field engineers, and technical support programmers. Coordinated

corrective action between hardware and programming personnel and end users on

peripheral equipment. Proactively monitored 13 NETVIEW areas spanning the

globe.

1981

- 1999Dauphin Deposit Bank and Trust Harrisburg,

Pennsylvania

Lead Computer Console Operator

Monitored mainframe operations on 1st, 2nd and

3rd shifts. Assessed performance evaluations for staff of 3. Developed

training procedures for new staff. Trained new staff. Backup to NETWORK

MONITOR FIRST LEVEL HELP DESK, proactively monitored health of network

utilizing products NETVIEW, OMEGAMON, and CPU console. Maintained connectivity

of 100+ branches, 125 ATMS, AS/400, RS6000 to host via connection CICS, CPMS,

SUPERSESSION, NJE, RJE, TAF, TCP/IP, or VTAM. Opened incident reports, trouble

shooting coordinated with end users, telephone companies, field engineers, and

technical support programmers. Monitored daily computer jobs. Assisted

programming staff for recovery of failed jobs. Responsible for first line

maintenance of printers, NEARLINE tape silo, mainframe consoles and terminals.

Assumed Tape Librarian duties in absence of Tape Librarian.

Technical SkillsMainframe Concepts, IBM Enterprise Systems, CMOS, MVS, OS/390,

TOS, ISPF/PDF, SDSF, JES2, JCL, OMEGAMON, Automation Software, TLSM, JOBTRAC,

VIEW, Risc Systems, SP2, RS/6000, AIX, Midrange Computers, AS/400,

Telecommunications Concepts, SNA, TCP/IP, CICS, VTAM, NETVIEW, mainframe

attached peripheral equipment, laser printers, impact printers, reel-to-reel

tape drives, cartridge tape drives, automated tape library. ATL, automated

cartridge system. ACS, SILO, personal computers, WINDOWS95, WINDOWS98,

WINDOWSNT, word processing, WordPerfect, WORD, ACCESS, LOTUS NOTES, EXCEL, CPI

I am also fluent in Hungarian

References furnished upon request.



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